Patch: a true all-in-one customer retention platform

Our top-of-the-line customer retention platform is the world’s first with integrated RFM segmentation. Patch helps eCommerce brands retain their existing customers and maximize customer lifetime value, all under one login.

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The trusted retention partner of thousands of brands

We've helped 1,000s of clients with their customer retention efforts for more than 10 years. Let us become part of your retention strategy.

All the customer retention tools you need under one login

Re-engage customers, drive more revenue and increase customer lifetime value with the tools and insights you need. Our complete customer retention platform is here to help you scale your business.



Automated Customer Journeys

Patch automates your customer journeys through identifying customer behaviors. From loyal to at-risk customers, every journey is different.

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Messenger (Two-Way Texting)

Engage in meaningful conversations with real-time live chat to increase customer engagement and sales.

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Analytics & Insights

Analyze data by segments from your most loyal customers to your lost ones. Our intuitive dashboards provide the actionable insights that you need to improve retention.

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Email & SMS Marketing Blasts

Reach your target audience through tailored marketing blasts. With customer segmentation and dynamic content you can personalize your texts and emails.

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Loyalty & Rewards

Our Rewards Widget, which uses our customizable Ways to Earn, automatically rewards customers for their loyalty and engaging with your brand through automated and customized programs.

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Review Requests

Social proof your reputation with automated review requests. Turn happy customers into fans that attract new ones.

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Transform your loyal customers into brand ambassadors with Patch’s referral programs. Get more customers through word of mouth and reward your customers for referring their friends!

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TextChat Widget

Communicate with your customers the way they want, via text. Instantly convert a browser chat into an ongoing conversation via the channel customers use the most: text.

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Customer retention analytics by segment with graph

Understand your customers and know who to target to make the right decisions

60 to 70% of customers are unlikely to return if you don’t stay top of mind. Patch automatically identifies which customers come back, which are at risk, and which are lost, so you can take action.  


Ensure success with an automated customer journeys

Drive repeat purchases with automated customer journeys.
Never lose touch with your customers thanks to Patch’s two-way messaging, targeted marketing campaigns, automated rewards programs, and much more. Our true all-in-one platform will transform your whole retention strategy to the next level. 

Eliminate data silos, increase productivity, and positively impact your bottom line.


Automated Customers Journey
Customer activity over last 30 days dashboard and graph

Retain lost revenue with a simple Patch

Stop losing customers and drive higher LTV with Patch’s actionable data and retention tools.


Years of Experience


Customers Retained


Recaptured Revenue




Customizable Tools



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A powerful retention tool with all the hands-on support you need

Our platform is as easy to use as it is effective. Patch provides a holistic and supportive approach to your retention efforts.


  • Professional Onboarding
  • Hands-On Support Team
  • Customizable Tools
  • No Contracts
  • Agency Approach Without the cost

Save time and money with Patch

Put your retention efforts on auto-pilot and drive more revenue.

Download the app and see how Patch can change the way you do business.


What our customers think of Patch

  • “[Patch’s] solutions have helped us integrate digital marketing across our various locations… The platform allows us to personalize messages to different types of customers and automate them based on visit frequency.”

  • “Since we started using [Patch] we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple of cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable.”

  • “[Patch] helps us bring customers back by allowing us to reward and engage our customers on a programmatic basis.”

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Every leaky customer bucket needs a good Patch