No-shows kill revenue — especially for trampoline parks, waterparks, and FECs with limited capacity. A guest books, doesn’t show, and that slot goes unused. That’s where Patch + ROLLER come in.
In industries with finite capacity, every slot counts. When customers don’t show up:
– You're left with unused capacity you can’t re-sell.
– Staff are scheduled based on expected traffic that never arrives.
– Concession and upsell revenue disappears.
Many of those customers intended to come — they just forgot. Patch + ROLLER make sure they don’t.
Patch is the automation and messaging engine built for FECs. It helps operators drive more visits, reduce no-shows, and save staff time by:
– Sending automated reminder texts and emails
– Triggering follow-ups if a guest doesn’t check in
– Helping staff send one-to-one messages — fast
Patch integrates with systems like ROLLER to do this all automatically.
ROLLER is a powerful booking and venue management system used by thousands of trampoline parks, play centers, and attractions around the world. It handles scheduling, payments, waivers, memberships, and more.
Together, ROLLER manages the guest experience — and Patch ensures they actually show up.
Patch connects directly to your ROLLER environment. Once connected, it:
– Tracks all bookings and member visits
– Sends automated reminders before the visit
– Follows up after the visit with review requests or rebooking offers
– Sends winback messages to no-shows — automatically
Let’s say a mom books a jump session for her son and 4 friends this Saturday at 2 PM. Here’s what happens:
The booking appears in ROLLER
Patch sends a confirmation email immediately
Friday at noon, Patch sends a reminder text
Saturday morning, a “We can’t wait to see you!” message goes out
If the group doesn’t check in, Patch follows up automatically
This all happens behind the scenes.
FECs using Patch + ROLLER report:
– 25%+ reduction in no-shows
– Higher weekend revenue
– Less staff time spent chasing guests
– More consistent repeat visits
One multi-location operator put it this way:
“We used to guess at Saturday staffing. Now we know who’s showing up and when. It’s a game changer.”
You don’t need weeks to launch. Setup takes less than a day:
– Connect Patch to ROLLER
– Select your messaging templates
– Go live
Your reminders will start going out before the weekend.
No-shows are lost revenue. Patch + ROLLER stop the leaks, recover bookings, and create more loyal guests — without extra work for your team.