Fewer No-Shows = More Revenue
No-shows kill revenue — especially for trampoline parks, waterparks, and FECs with limited capacity. A guest books, doesn’t show, and that slot goes unused. That’s where Patch + ROLLER come in.
Why No-Shows Hurt So Much in FECs
In industries with finite capacity, every slot counts. When customers don’t show up:
– You're left with unused capacity you can’t re-sell.
– Staff are scheduled based on expected traffic that never arrives.
– Concession and upsell revenue disappears.
Many of those customers intended to come — they just forgot. Patch + ROLLER make sure they don’t.
What Is Patch?
Patch is the automation and messaging engine built for FECs. It helps operators drive more visits, reduce no-shows, and save staff time by:
– Sending automated reminder texts and emails
– Triggering follow-ups if a guest doesn’t check in
– Helping staff send one-to-one messages — fast
Patch integrates with systems like ROLLER to do this all automatically.
What Is ROLLER?
ROLLER is a powerful booking and venue management system used by thousands of trampoline parks, play centers, and attractions around the world. It handles scheduling, payments, waivers, memberships, and more.
Together, ROLLER manages the guest experience — and Patch ensures they actually show up.
How the Integration Works
Patch connects directly to your ROLLER environment. Once connected, it:
– Tracks all bookings and member visits
– Sends automated reminders before the visit
– Follows up after the visit with review requests or rebooking offers
– Sends winback messages to no-shows — automatically
A Real Guest Example
Let’s say a mom books a jump session for her son and 4 friends this Saturday at 2 PM. Here’s what happens:
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The booking appears in ROLLER
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Patch sends a confirmation email immediately
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Friday at noon, Patch sends a reminder text
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Saturday morning, a “We can’t wait to see you!” message goes out
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If the group doesn’t check in, Patch follows up automatically
This all happens behind the scenes.
Real Results
FECs using Patch + ROLLER report:
– 25%+ reduction in no-shows
– Higher weekend revenue
– Less staff time spent chasing guests
– More consistent repeat visits
One multi-location operator put it this way:
“We used to guess at Saturday staffing. Now we know who’s showing up and when. It’s a game changer.”
Set Up in One Day
You don’t need weeks to launch. Setup takes less than a day:
– Connect Patch to ROLLER
– Select your messaging templates
– Go live
Your reminders will start going out before the weekend.
Final Word
No-shows are lost revenue. Patch + ROLLER stop the leaks, recover bookings, and create more loyal guests — without extra work for your team.
