X-Golf Case Study: "Patch offers everything we need in one platform."

"Patch offers everything we need in one platform—automations, loyalty programs, and
streamlined communication. It’s made running our business so much easier.”

                                                                        - Christina, Manager, X-Golf Bel-Aire, MD

Introduction

X-Golf is an indoor golf simulation facility that combines entertainment, food, and drinks. With six bays accommodating up to 60 people, the business offers pay-per-visit and membership options, creating an engaging environment for golf enthusiasts and social gatherings. 

Challenges

• Difficulty reaching and interacting with new customers.
• Limited tools for capturing and retaining customer information.
• Inefficient inquiry handling and communication.
• Need for an all-in-one platform to manage automations, loyalty programs, and waivers.

They particularly struggled to gather contact info for all guests during group reservations, hindering effective marketing.

Solutions

X-Golf adopted Patch to tackle these issues. Key features X-Golf uses include. 

• Automations for welcome campaigns, birthday coupons, and win-back offers.
• Google Review Requests sent after the 5th check-in.
• Text & Email Blasts for promotions and updates.
• Messenger Integration to answer inquiries and capture customer info via the website.
• Customer Loyalty Programs rewarding every dollar spent.
• Kiosk Check-In System for seamless operations and data collection.
• Waivers to streamline customer info capture upon arrival.

Results

Early results with Patch have been incredible:
• The kiosk system ensures data collection for all guests, building their marketing database.
• $24,442 in revenue impacted by Patch campaigns.
• Automated waivers save staff time and improve customer experience.
• The website widget has boosted engagement and feedback.

X-Golf’s success with Patch has led them to recommend it to other locations, highlighting its value.

A Real Guest Example

“Patch has transformed our operations with its user-friendly interface and all-in one solution. From automations to customer communication, it’s streamlined everything and helped us connect with customers more effectively.”

                                                               - Christina, Manager, X-Golf