"Patch offers everything we need in one platform—automations, loyalty programs, and
streamlined communication. It’s made running our business so much easier.”
- Christina, Manager, X-Golf Bel-Aire, MD
Introduction
X-Golf is an indoor golf simulation facility that combines entertainment, food, and drinks. With six bays accommodating up to 60 people, the business offers pay-per-visit and membership options, creating an engaging environment for golf enthusiasts and social gatherings.
Challenges
• Difficulty reaching and interacting with new customers.
• Limited tools for capturing and retaining customer information.
• Inefficient inquiry handling and communication.
• Need for an all-in-one platform to manage automations, loyalty programs, and waivers.
They particularly struggled to gather contact info for all guests during group reservations, hindering effective marketing.
Solutions
X-Golf adopted Patch to tackle these issues. Key features X-Golf uses include.
- Automations for welcome campaigns, birthday coupons, and win-back offers.
- Google Review Requests sent after the 5th check-in.
- Text & Email Blasts for promotions and updates.
- Messenger Integration to answer inquiries and capture customer info via the website.
- Customer Loyalty Programs rewarding every dollar spent.
- Kiosk Check-In System for seamless operations and data collection.
- Waivers to streamline customer info capture upon arrival.
Results
Early results with Patch have been incredible:
• The kiosk system ensures data collection for all guests, building their marketing database.
• $24,442 in revenue impacted by Patch campaigns.
• Automated waivers save staff time and improve customer experience.
• The website widget has boosted engagement and feedback.
X-Golf’s success with Patch has led them to recommend it to other locations, highlighting its value.
A Real Guest Example
“Patch has transformed our operations with its user-friendly interface and all-in one solution. From automations to customer communication, it’s streamlined everything and helped us connect with customers more effectively.”
- Christina, Manager, X-Golf
