"We are very pleased with Patch!”
- Kay, Owner, Erie Pickleball
Introduction
Erie Pickleball is an indoor pickleball facility with six courts, opened in June of 2024. With 250+ paying members and over 700 visitors, the club offers private court rentals, open play sessions, leagues and special events. To improve customer engagement and streamline communication, they turned to Patch.
Challenges
Erie Pickleball struggled to reconnect with one-time visitors and encourage them to return. Without an efficient way to track and engage past visitors, they risked losing potential repeat customers. They needed a simple, automated solution for follow-ups and outreach.
Solutions
The key features that stood out included automation capabilities, simplicity, and robust customer support. Patch enabled them:
- Automate Follow-Ups - After beginner classes, follow-up emails are automatically sent, encouraging participants to book more sessions or join as members.
- Streamline Google Review Requests - Visitors now receive automated requests to leave Google reviews, improving the club's online presence.
- Celebrate Birthdays - Birthday reminders offer free play, creating a personalized experience and building goodwill with players.
- Launch Email Campaigns - Targeted campaigns promote upcoming leagues, special events, and member benefits.
- Enhance League Communication - Weekly opt-in reminders for league players keep participation high and reduce administrative work.
Results
Early results with Patch have been incredible:
• Increased Google reviews following using automations.
• Improved communication with league players
• Growing engagement, with automations saving time and effort.
• Over $55K in revenue impacted by Patch
The Impact of Patch
"The customer service and quick response to our questions has been phenomenal. Patch is simple to use and covers all the bases.
- Kay, Owner, Erie Pickleball
