Terms and Conditions

The Patch Retention Terms of Service is a contract between you (the customer) and Patch Retention. It governs your use of, and access to, the Patch Retention software and other Patch Retention applications. By checking any acceptance boxes, clicking any acceptance buttons, submitting any text or content, or simply by making any use of the Patch Retention software or other Patch Retention applications, you (a) accept this Agreement and agree to be bound by each of its terms, and (b) represent and warrant to Patch Retention that (i) this Agreement is binding and enforceable against You, (ii) to the extent an individual is accepting this Agreement on behalf of an entity, such individual has the right and authority to agree to all of the terms set forth herein on behalf of such entity, and (iii) You have read and understand Patch Retention’s Privacy Policy, the terms of which are incorporated herein by reference (the “Privacy Policy”), and agree to abide by the Privacy Policy.

Please note, Patch Retention may amend this Agreement from time to time, each of which amendments shall be deemed to be effective immediately after posting the updated Agreement at the Website or within the Application. You should check the Website, the Application, and this Agreement regularly to ensure You remain current on the terms and agreements set forth herein.

1. Terms vs Customer Agreement.
All Patch Retention services include, but not limited to, retention and marketing services shall be governed by the terms and services hereafter. In the event of any inconsistency among terms and conditions provided in a signed Customer Agreement and the Terms and Conditions herein, the order of control shall first be given to the Agreement and then to the Terms and Services contained herein.

2. Certain Restrictions.
You shall not directly or indirectly copy or reproduce all or any part of the Application or the Website, whether electronically, mechanically, or otherwise, in any form including, but not limited to, the copying of presentation, style, or organization. You shall use the Application solely for its intended purposes and shall not use the Application for the benefit of any third party except as specifically contemplated under this Agreement. You shall not use the Application to post, transmit, convey, submit, distribute, store or destroy any content, photographs, descriptions, drawings, content, audio materials, text, messages or other information (collectively, “Posted Information”): (a) in violation of any applicable law, statute, ordinance or regulation; (b) in a manner that will infringe the intellectual property rights of others; (c) that is defamatory, obscene or trade libelous; (d) that contains any viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; (e) that is false, misleading or inaccurate in any way; or (f) in violation of any acceptable use policy or other policy posted at the Website or within the Application from time to time. You shall not violate or attempt to violate the security of the Application. You shall not reverse engineer, decompile, disassemble or otherwise attempt to derive source code or other trade secrets from the Application, including, without limitation, any of the software comprising or in any way making up a part of the Application. In addition, You will not export, re-export, or permit any third party to export or re-export, directly or indirectly, the Application where such export or re-export is prohibited by applicable law without appropriate licenses and clearances.

3. Certain Responsibilities.
You shall be solely responsible for: (i) all Posted Information you input into the Application; (ii) ensuring that all Posted Information is appropriate in tone and is accurate; (iii) complying with all applicable laws, rules, and regulations at all times; and (iv) maintaining all passwords and access codes to the Application, and refraining from sharing or otherwise permitting third parties to use any such passwords and/or access codes to access the Application

Information Distribution.
You may not use the Website and/or Patch Retention Applications to transmit, text, email, upload, post, distribute or facilitate distribution of, or otherwise make available any information or content, including text, communications, software, images, sounds, data or other information, that:

• is false;

• contains explicit or graphic descriptions or accounts of sexual acts, including, without limitation, sexual language of a violent or threatening nature directed at another individual or group of individuals;

• includes any inside information and/or proprietary or confidential information learned or disclosed under nondisclosure agreements;

• You are restricted from using under any law;

• infringes upon the intellectual property rights of any third party; or

• contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functions of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any other party.

• is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, or otherwise violates Patch Retention’s rules or policies;

• victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, disability, or any other classification protected by law;

• invades any person’s or entity’s privacy or other rights;

• constitutes unauthorized or unsolicited advertising, junk or bulk e-mail (also known as “spamming”), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;

• misidentifies You or impersonates any person or entity, including, without limitation, any employee or representative of Patch Retention, or falsely states, implies, or otherwise misrepresents Your affiliation with a person or entity by, for example, pretending to be someone other than You or pretending to represent a company or organization that You are not affiliated with or authorized to represent; or

• could otherwise reasonably be deemed or viewed to be unethical, illegal or offensive.

4. Intellectual Property Rights.
(i) As part of the Services, the Company may collect data from individuals or entities, including without limitation phone numbers, addresses, and related data (the “Data”).  The parties hereto agree that the Company owns the Data, provided, however, that the Company only owns such Data collected through it’s own and does not own any Data collected by any other customer of Patch Retention.

(ii) Patch Retention owns all rights, title, and interest in and to the Patch Retention Programs including, without limitation, any intellectual property rights and any improvements, modifications, enhancements, or refinements thereto. Except as set forth in the Agreement, all rights not expressly granted to you are reserved. You agree not to decipher, decompile, disassemble, reconstruct, translate, reverse engineer, or discover any of the Patch Retention Programs, intellectual property or ideas, algorithms, file formats, programming, or interoperability interfaces underlying or such intellectual property.

5. Restrictions.
(iii) The Customer : (i) will use the Patch Retention tools and software solely for its internal business purposes, and (ii) will not (a) sell, rent, lease, license or sublicense, assign, distribute, or transfer the Patch Retention Programs; (b) modify, change, alter, create derivative works of, decipher, decompile, disassemble, reconstruct, translate, reverse engineer, or discover any source code of the underlying ideas, algorithms, file formats, programming, or interoperability interfaces of the Patch Retention Programs; (c) copy any tangible versions of the Patch Retention Programs; or (d) remove from any of the Patch Retention Programs any language or designation indicating the confidential nature thereof or the proprietary rights of Patch Retention. In addition, you will not export, re-export, or permit any third party to export or re-export, directly or indirectly, the Patch Retention Programs where such export or re-export is prohibited by applicable law without appropriate licenses and clearances.

(iv)  Patch Retention may use the Customer name, logo, trademarks, and service marks for advertising, signage, marketing materials, brochures, and other materials used to promote Patch Retention and its services.

(v) Patch Retention hereby grants to the Customer a limited, non-exclusive, non-transferable right and license to use and/or display Patch Retention’s logo, trade name, and/or trademark solely in connection with the Services.

(vi) Patch Retention retains the right to approve, modify, or refuse any Patch Retention related communications to end-users.

6. FEES AND EXPENSES; PAYMENTS

　6.1. Fees Generally. In consideration for the Services, Customer will pay to Patch the then-current fees set forth in the customer agreement.  Renewal and payment will be fixed on the terms agreed upon in that specific customer agreement. In the event of a temporary suspension of Customer’s access to the Services in accordance with the Agreement, applicable Fees will continue to accrue.

　6.2. Fee Increases. Patch will provide Customer fourteen (7) days advance notice for any increase in fees. Any increases to the Fees shall apply at the beginning of the Customer’s following Term. Customer’s continued use of the Services after a Fee increase will constitute Customer’s agreement to the increase in Fees.

7. CUSTOMER DATA AND RESPONSIBILITIES

　7.1. Customer Data. Customer Data, and all worldwide Intellectual Property Rights therein, is, as between Patch and Customer, the exclusive property of Customer. Customer grants Patch a non-exclusive, sublicensable, transferable, worldwide, royalty-free and fully paid license to process and use the Customer Data as necessary for purposes of providing the Services and as otherwise permitted in this Agreement. Customer warrants that Customer is the owner or legal custodian of, or otherwise has the right and has or will obtain the necessary permissions, valid consents and releases to lawfully transmit, store and use all Customer Data in connection with the Services and to grant the rights granted to Patch under this Agreement.

　7.2. Customer Personal Data. Patch shall collect, use, disclose and otherwise process Customer Personal Data  and safeguard the privacy, confidentiality and security of Customer Personal Data.

　7.3. Customer Account Information. Patch's use of Account Information shall be in accordance with our privacy policy, and customer consents to such usage. “Account Information” means information about Customer that Customer provides to Patch in the creation or administration of its Patch account. For example, Account Information includes names, usernames, login credentials, phone numbers, email addresses and billing information associated with a Patch account.

　7.4. Customer Responsibilities for Data and Security. Customer and its Authorized Users shall have access to the Customer Data and shall be responsible for all changes to and/or deletions of Customer Data and the security of all passwords and other account information required in order to access and use the Services. Customer shall have the ability to retrieve or export Customer Data out of the Services using the self-service tools Patch makes available to the Customer. Customer is encouraged to make its own back-ups of the Customer Data. Customer shall have the sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Customer Data and the means by which Customer acquired Customer Data, and for the adequate security, protection and backup of Customer’s Data.

　7.5. Customer Communications. Customer shall comply with all applicable laws and regulations applicable to Customer’s use of the Services, including Customer Communications and Customer Marketing Content, which laws and regulations shall include but not be limited to (a) any applicable laws that govern online promotions, offers, gift cards, coupons, and/or gift certificates, data privacy and protection, intellectual property, the sending of electronic marketing messages and the sending of SMS and/or MMS text messages and (b) laws and regulations that apply to commerce, in each jurisdiction in which Customer will be sending marketing communications to a resident of the jurisdiction. Customer acknowledges and agrees that Patch does NOT control or monitor Customer Communications, or guarantee the accuracy, integrity, security or quality of such Customer Communications and  is NOT responsible for obtaining any necessary consents or permissions from recipients of Customer Communications. Upon request, Customer shall provide reasonable proof of compliance with the provisions set forth in this Section and Patch shall have no obligation to provide Services where Patch reasonably believes that Customer has not so complied. Patch is also under no responsibility for how Customer texts, emails, or laws related to those. Legal obligations are the SOLE responsibility of the Customer. 

8. Term; Termination; Survival.
The Agreement will remain in full force as specified in the Customer agreement. Each party shall have the right to terminate the Agreement upon written notice to the other party within thirty (30) days of such institution; (ii) upon the making of an assignment for the benefit of creditors by the other party; or (iii) upon the dissolution of the other party.

All Onboarding, Activation, or Setup fees paid are non-refundable. If Merchant terminates its agreement within the subscription period, Merchant agrees to pay the remaining month’s subscription fees in whole via the credit card or ACH on file.

9, Representations and Warranties; Disclaimer.
(a) No Warranties. Except as explicitly set forth herein, neither Patch Retention, its affiliates or any of any such party’s equity holders, directors, officers, employees, agents, suppliers, licensors nor the like, makes any warranties of any kind, either expressed or implied, including, without limitation, (a) warranties of merchantability or fitness for a particular purpose, (b) that the Website or the Application will be error-free, (c) as to a minimum level of uptime for the Application or the Website, or (d) as to the results that may be obtained by You by entering into this Agreement and/or using the Application. You agree and acknowledge that the Application and Website are licensed and/or provided hereunder on an “as is” basis. In addition, You hereby agree and acknowledge that: (i) Patch Retention shall not be responsible for any actions taken by any other party using the Application or reviewing any of Your Posted Information; (ii) Patch Retention does not recommend or endorse any third parties hereunder, and makes no representations or warranties whatsoever regarding any such third party; (iii) Patch Retention is not a party to any transaction between you and any customer, contact or business with which Patch Retention has a business relationship, and as such, any disputes regarding purchases, rewards and/or any other aspect of any transaction or other commercial dealings is solely between You and such third party; (iv) Patch Retention is not responsible for any other party’s compliance with applicable laws, rules or regulations; (v) Patch Retention is not responsible for ensuring that any third party honor any reward, promotion, loyalty or other obligations such third party may have towards You; (vi) Patch Retention shall not, under any set of circumstances, be responsible or liable for an content, text, photographs and/or other Posted Information, including any Posted Information which may violate applicable law and/or a third party’s intellectual property rights; and (vii) the Application and/or Website may not function properly or as intended at times. While Patch Retention reserves the right to monitor all postings and/or content posted at the Website and/or within the Application, it has no obligation to do so.

(b) Unavailability of Website or Application. You are responsible, at your sole cost and expense, for providing all equipment necessary to access the Internet, the Website, and/or the Application. While it is Patch Retention’s objective to make the Website and Application accessible at all times, the Website and/or Application may be unavailable from time to time for any reason including, without limitation, routine maintenance. In addition, various portions of the Website or Application may operate slowly from time to time. You understand and acknowledge that due to circumstances both within and outside of the control of Patch Retention, access to the Website and/or the Application may be interrupted, suspended, or terminated from time to time. In particular, and not in limitation of the foregoing, Patch Retention shall not be liable in any way for any delay in responding to an inquiry or question forwarded by You or the effects any delay or unavailability may have on You. YOU AGREE THAT Patch Retention SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM ANY SUCH INTERRUPTION, SUSPENSION, OR TERMINATION OF THE WEBSITE AND/OR APPLICATION AND THAT YOU SHALL PUT IN PLACE CONTINGENCY PLANS TO ACCOUNT FOR SUCH PERIODIC INTERRUPTIONS OR SUSPENSIONS OF THE WEBSITE AND/OR APPLICATION.

(c) Patch Retention warrants that Patch Retention has the authority to enter into this Agreement.

(d) Customer represents and warrants to Patch Retention that: (a) it has the authority to enter into this Agreement; and (b) it will only use the Patch Retention Tools and Software for lawful purposes and will not violate any law of any country or the intellectual property rights of any third party.

Harm to Minors. You may not take any action on the Website or within the Application or use the Website and/or Application content to harm minors in any way. You may not knowingly solicit or collect personal information from a child 12 years old or younger without appropriate prior verifiable parental consent.

10. Solicitation.
You may not use the Website or Application or any Website or Application content in a manner that violates any state or federal law regulating commercial e-mail, SMS messaging or telephone solicitations.

11. Third-Party Links.
As a convenience to You and other Website visitors, the Website may contain links to websites that are owned and operated by third parties that are not affiliated with Patch Retention. When You use these links, You will leave the Website and Patch Retention will have no ability to protect Your interests. You visit linked websites at Your own risk and it is Your responsibility to take any protective measures to guard against viruses and other destructive elements. Patch Retention is not responsible for and, unless it expressly states otherwise in writing, makes no warranty or representation regarding and does not endorse any linked website or any service, product, or information provided on or through the linked website.

12. Copyright Infringement.
Patch Retention respects the intellectual property of others and asks You and all users to do the same. Material available on or through other websites may be protected by copyright and the intellectual property laws of the United States and/or other countries, and the terms of use of those websites, and not this Agreement, govern Your use of that material. It is Patch Retention’s policy, in appropriate circumstances and at its discretion, to disable and/or terminate the accounts of users who may infringe or repeatedly infringe the copyrights or other intellectual property rights of Patch Retention and/or others.

If You believe that Your intellectual property or work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, please contact Patch Retention immediately.

13. Confidential Information.
Any information that a receiving party knows or has reason to know (either because such information is marked or otherwise identified by the disclosing party orally or in writing as confidential or proprietary, has commercial value, or because it is not generally known in the relevant trade or industry) is “Confidential Information” of the disclosing party and will remain the sole property of the disclosing party. Such Confidential Information includes but is not limited to data, information (including personally identifiable information), ideas, materials, specifications, procedures, schedules, software, technical processes and formulas, source code, product designs, sales, cost, and other unpublished financial information, product and business plans, advertising revenues, usage rates, advertising relationships, projections, marketing data and other similar information provided by a party. For the avoidance of doubt, Customer Data shall be deemed Confidential Information of Patch Retention. Each party agrees that it will not disclose, use, modify, copy, reproduce, or otherwise divulge such Confidential Information to any third party without the prior written approval of the disclosing party except that the receiving party shall have the right to disclose such Confidential Information to the extent required by applicable law or to the directors, officers or employees of the receiving party who have a need to know such Confidential Information in order to perform its obligations under the Agreement and to the extent such directors, officers or employees are subject to obligations of confidentiality and non-disclosure that are substantially similar to the obligations set forth in the Agreement. The prohibitions contained in this Section will not apply to information (i) already lawfully known to the receiving party prior to such disclosure by the disclosing party; (ii) independently developed by the receiving party without access to or use of the disclosing party’s Confidential Information; (iii) disclosed in published materials; (iv) generally known to the public; or (v) lawfully obtained from any third party. In addition, a party will not be considered to have breached its obligations under the Agreement to the extent Confidential Information is required to be disclosed by any governmental authority, provided that, to the extent legally practicable, the receiving party advises the disclosing party prior to making such disclosure in order that the disclosing party may object to such disclosure, take action to ensure confidential treatment of the Confidential Information, or take such other action as it considers appropriate to protect the Confidential Information.

14. Dispute Resolution; Governing Law.

To the extent any disputes arise under the Agreement or otherwise between the parties, the parties will first attempt in good faith to resolve their dispute informally. This Agreement is governed by the State of Utah and the merchant expressly agrees to the exclusive jurisdiction for any claim or dispute with Patch Retention in the federal and state courts within the jurisdiction of the United States District Court for the District of Utah.

15. Indemnification.
To the extent permitted by law, and subject to any and all applicable laws pertaining to sovereign immunity and maximum liability, you agree to defend, indemnify, and hold Patch Retention and its affiliates and their respective directors, officers, employees, agents, and representatives harmless from and against any third-party suit, proceeding, assertion against any damages, judgments, liability, costs, and expenses (including without limitation any reasonable attorneys’ fees) incurred arising from your breach of this Agreement, your unauthorized use or misuse of the Patch Retention Programs or any unauthorized combination of the Patch Retention with any hardware, software, products, data or other materials not specified or provided by Patch Retention. Specifically Patch will in no way be held liable for judgments, costs, fines, or expenses related to SMS, MMS, texting, email or SPAM laws in the United States nor any other region in which the company does business. 

16. Limitation of Liability.
The Customer acknowledges and agrees that in no event shall Patch Retention or any of Patch Retention’s officers, directors, employees, shareholders, agents, or representatives be liable to the Merchant or any other party for any special, indirect, incidental, exemplary, punitive, or consequential damages or loss of goodwill in any way, whether such liability is based on contract, tort, negligence, strict liability, products liability or otherwise arising from or relating to this agreement or resulting from the use or inability to use the services or the performance or non-performance of any equipment, including the failure of essential purpose, even if Patch Retention has been notified of the possibility or likelihood of such damages occurring. The Customer agrees that Patch Retention’s liability hereunder for damages, regardless of the form of action, will not exceed the total amount actually paid by the Customer hereunder for the services and equipment giving rise to the damages.

Notwithstanding the above, the liability of the Customer may be increased to include Patch Retention’s costs of collection of fees or any other amounts due hereunder, including without limitation reasonable attorneys’ fees and court costs. The parties agree that the amounts stated herein are fair under the circumstances.

Patch Retention has no liability of any kind to You or any other person relating to any Third Party Content, including, without limitation, mistake, misstatement of law, omission, falsehood, defamation, obscenity, pornography, profanity, opinion, representation, and any other content contained in the Third Party Content or for any loss or damage of any kind incurred as a result of the use of any Third Party Content. Statements of opinion and commentary in Third Party Content are those of the third party and, unless Patch Retention expressly states in writing to the contrary, Patch Retention neither endorses nor adopts as its belief any such statements. Patch Retention may provide information in articles Patch Retention posts or links to through the Website only for educational and general informational purposes and not as professional advice. Patch Retention has made no attempt to verify any information contained in any such articles.

17. Notice.
All notices must be substantiated in writing. The Customer may send written notice to Patch Retention via email at success@patchretention.com. If Customer communicates with Patch Retention over the phone, Customer may request an email confirmation of the correspondence.

18. Assignment.
Customer may not, without the prior written consent of Patch Retention, assign the Agreement, in whole or in part, either voluntarily or by operation of law, and any attempt to do so will be a material default of the Agreement and will be void. The Agreement will be binding upon and will inure to the benefit of the respective parties hereto, their respective successors in interest, legal representatives, heirs, and assigns.

19 .No Third-Party Beneficiaries.
The Agreement is solely for the benefit of the parties and their successors and permitted assigns, and does not confer any rights or remedies on any other person or entity.

20 Amendment; Waiver.
The Customer Agreement may be changed only by written agreement signed by both Patch Retention and Customer . The failure of either party to exercise or enforce any of its rights under the Agreement will not act as a waiver of subsequent breaches and the waiver of any breach will not act as a waiver of subsequent breaches.

21. Severability.
If any provision of the Agreement is held by a court or other tribunal of competent jurisdiction to be unenforceable, that provision will be enforced to the maximum extent permissible under applicable law and the other provisions of the Agreement will remain in full force and effect.

22. Force Majeure.
If either party is prevented from performing any of its obligations under the Agreement due to any cause beyond the party’s reasonable control including, without limitation, an act of God, fire, flood, explosion, terrorism, war, embargo, government regulation, civil or military authority, acts or omissions of carriers, transmitters, providers, or acts of vandals, or hackers. The time for that party’s performance will be extended for the period of the delay or failure to perform due to such occurrence, except that you will not be excused from the payment of any sums of money owed by you to Patch Retention provided prior to the force majeure event.

23. Independent Contractor.
The Customer Agreement or access to online tools without a Customer Agreement will not be construed as creating or constituting a partnership, joint venture, or agency relationship between the parties. Neither party will have the power to bind the other or incur obligations on the other’s behalf without the other’s prior written consent.

24. Compliance with Laws.
Customer will comply with all applicable laws, regulations, and ordinances relating to their performance hereunder. All messages and communication sent by Customer shall comply with TCPA regulations and CANN SPAM guidelines.

25. Entire Agreement.
The Agreement will constitute the entire agreement between Patch Retention and you with respect to the subject matter hereof and all prior oral or written agreements, representations or statements with respect to such subject matter are superseded hereby.

Contacting Patch Retention.

Patch Retention can be reached as follows:

By mail

Copyright Agent
c/o Patch Retention, Inc.
PO Box 376
Kaysville, Utah 84037

By phone – (888) 605-4429

By email – success@patchretention.com