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Turn happy customers into advocates that drive new business.

Ratings and reviews are integral to your buyer's customer journey. Data shows that 89% of consumers make an effort to read reviews before buying products online, but less than 10% leave them. With Patch's automated review requests, you'll contact the right customers at the right time to maximize reviews.

Generate authentic reviews from satisfied customers.

  • A customer makes a purchase from your store.
  • Your post-purchase retention efforts begin based on customer and purchase criteria that you define.
  • Trigger an automatic email at the right time asking the customer to leave a review on your preferred platform.
  • Follow up with a text message to reach your customers where they are.
  • Reward loyalty points as a thank you!
Man sending review after getting a SMS review request
Automated review quest being sent on a mobile device

Establish credibility and increase customer confidence.

Configure your post-purchase retention efforts according to your specific business goals, including asking your customers to leave ratings on your most valuable platforms. Request a review immediately after a purchase, customer support interaction, or even several months into a recurring subscription. Direct customers to the review platforms you use the most: Yelp, Google, Facebook, and more.

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Boost your reputation by identifying your best buyers.


See what Multi-Unit Businesses are Saying About Patch

  • “[Patch’s] solutions have helped us integrate digital marketing across our various locations… The platform allows us to personalize messages to different types of customers and automate them based on visit frequency.”

  • “Since we started using [Patch] we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple of cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable.”

  • “[Patch] helps us bring customers back by allowing us to reward and engage our customers on a programmatic basis.”