Turn happy customers into advocates that drive new business.
Ratings and reviews are integral to your buyer's customer journey. Data shows that 89% of consumers make an effort to read reviews before buying products online, but less than 10% leave them. With Patch's automated review requests, you'll contact the right customers at the right time to maximize reviews.
Generate authentic reviews from satisfied customers.
- A customer makes a purchase from your store.
- Your post-purchase retention efforts begin based on customer and purchase criteria that you define.
- Trigger an automatic email at the right time asking the customer to leave a review on your preferred platform.
- Follow up with a text message to reach your customers where they are.
- Reward loyalty points as a thank you!
![Man sending review after getting a SMS review request](https://patchretention.com/hubfs/WebP%20Image%20Optimizations/Webpages/Man%20sending%20review%20after%20getting%20a%20SMS%20review%20request.webp)
![Automated review quest being sent on a mobile device Automated review quest being sent on a mobile device](https://patchretention.com/hs-fs/hubfs/Web%20page/Review%20Requests/Group%2020067%20(2)%20(1).webp?width=610&height=597&name=Group%2020067%20(2)%20(1).webp)
Establish credibility and increase customer confidence.
Configure your post-purchase retention efforts according to your specific business goals, including asking your customers to leave ratings on your most valuable platforms. Request a review immediately after a purchase, customer support interaction, or even several months into a recurring subscription. Direct customers to the review platforms you use the most: Yelp, Google, Facebook, and more.
![Group 20067 (2) (1) Group 20067 (2) (1)](https://patchretention.com/hs-fs/hubfs/Web%20page/Review%20Requests/Group%2020067%20(2)%20(1).webp?width=610&height=597&name=Group%2020067%20(2)%20(1).webp)
Boost your reputation by identifying your best buyers.
See what Multi-Unit Businesses are Saying About Patch
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“Since we started using [Patch] we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple of cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable.”
Zak Manning Owner, Farr’s Fresh