Turn happy customers into advocates that drive new business.
Ratings and reviews are integral to your buyer's customer journey. Data shows that 89% of consumers make an effort to read reviews before buying products online, but less than 10% leave them. With Patch's automated review requests, you'll contact the right customers at the right time to maximize reviews.
Generate authentic reviews from satisfied customers.
- A customer makes a purchase from your store.
- Your post-purchase retention efforts begin based on customer and purchase criteria that you define.
- Trigger an automatic email at the right time asking the customer to leave a review on your preferred platform.
- Follow up with a text message to reach your customers where they are.
- Reward loyalty points as a thank you!
Establish credibility and increase customer confidence.
Configure your post-purchase retention efforts according to your specific business goals, including asking your customers to leave ratings on your most valuable platforms. Request a review immediately after a purchase, customer support interaction, or even several months into a recurring subscription. Direct customers to the review platforms you use the most: Yelp, Google, Facebook, and more.