Privacy Policy
Patch Retention provides a retention and marketing platform that allows clients to reach their customers, understand how their customers interact with those communications and other content, and customize marketing based on their customers’ interests. This Privacy Policy explains how Patch Retention collects, uses, and discloses information from job applicants, website visitors, and our current and prospective clients(“clients” or “you”) when you use our websites, platform, mobile application, and other online products and services (collectively, the “Services”) that link to this policy or when you otherwise interact with us.
At Patch Retention, your privacy is of great importance to us. We understand that you entrust us with certain private information to help us provide various products and services. In exchange for your trust, you expect and deserve our commitment to treat your information with respect and in accordance with this Privacy Policy. Rest assured that we will protect your privacy. Under no circumstances will Patch Retention sell or share any personal information about you to or with any person or organization except (i) as authorized by you, (ii) as described in the relevant portion of Patch Retention’s Website (the “Website”), (iii) in connection with providing various products and/or services to you (the “Services”), (iv) to the extent you make any use of Patch Retention’s mobile software application commonly referred to as “Kiosk” or any other Patch Retention Shopify Application and/or Private App (the “Application”), to merchants with which Patch Retention has a business relationship, (v) as may be required by law or court order, or (vi) as otherwise set forth herein. The Privacy Policy below describes the standards we adhere to in handling information about you and any personal information you submit through the Website and/or the Application.
PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE SUBMITTING ANY INFORMATION TO Patch Retention OR THROUGH ANY Patch Retention SOFTWARE OR MOBILE APPLICATION. BY SUBMITTING ANY INFORMATION YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND UNDERSTAND THIS POLICY AND THAT YOU AGREE TO BE BOUND BY ITS TERMS. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY, SIMPLY EXIT THIS PAGE AND/OR THE APPLICATION WITHOUT ACCESSING OR USING ANY OF OUR SERVICES.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy. In some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.
A Special Note About Children
Children are not eligible to use our Services and we ask that minors (under the age of 13) do not submit any personal information to us or use the Services. Patch Retention does not collect or maintain information from those actually known to be under the age of 13, and no part of Patch Retention’s website, the Application or Services is structured to attract anyone under the age of 13. Other age restrictions may be set forth in Patch Retention’s Terms of Use from time to time.
Important Categories of Information for you to Know:
- Who we are
- Information we may collect at the Website or through the Application
- How your information is used
- Altering the information you submit through the Website and/or Application
Who We Are
Patch Retention provides loyalty and retention software to businesses. We operate a website located at www.patchretention.com and several applications through which marketing software and/or loyalty programs may be administered.
Information We Collect
There are several areas on the Website and/or within the Application where you may be asked to enter both personal and non-personal information including, by way of example and without limitation, your name, address, phone number, credit card information, birthday, Facebook and/or Twitter usernames, and information regarding your cell phone and/or other mobile devices. In addition, when you use the Application Patch Retention automatically receives and records information on our server logs from your browser or mobile platform, including your IP address and location. Patch Retention also collects and uses additional information from users such as transaction location, purchase activity, Application open date and time, idle time, and all clicks and/or swipes within the application (together with time and order). Patch Retention may also collect information posted by users on social media sites for users that have opted to connect to or otherwise link Patch Retention with social media accounts including Facebook and Twitter. We treat this data as non-personal information for purposes of providing the Services, except where we are required to treat it as personal information under applicable law. We DO NOT sell or share any personal information about you to or with any person or organization except (i) as authorized by you, (ii) as set forth in the relevant portion of the Website, Application or within any agreement between us, (iii) in connection with providing various products or Services to you (either directly or through one or more third parties), (iv) as may be required by law or court order, or (vi) as otherwise set forth herein. In particular, and not in limitation of the foregoing, the information you enter at the Website and/or Application (i) will be shared with the merchants or third-party service providers with which Patch Retention has entered into a business relationship in order to provide the Services, and (ii) may be shared with various third parties in connection with making available to you certain offers (which offers may be based on or related to your location at the time the offer is made available to you). In addition, Patch Retention may sell, disclose, or otherwise use information gathered on the Website or within the Application to third parties on an aggregated basis.
(a) Information we receive from you. To use certain of Patch Retention’s Services and/or to access the Application, you’ll need to provide certain personal information which may include, without limitation, your name, address, birthday, phone number, credit card information, Facebook and/or Twitter usernames, e-mail address, information regarding your cell phone or mobile device and other information.
(b) Technical information we collect. In order for Patch Retention to ensure that we are providing the best possible consumer experience on the Website and within the Application, we collect and track certain user information. When you visit the Website, our Web server may send a cookie to your computer. This cookie would be intended to store a limited amount of information about your site visit. The cookie tracks aggregate information on how our site is being used, including session counts, navigation patterns, pages visited, etc. These cookies, however, do not store any personally identifiable information such as your name, email address, or phone number as you browse the site. When you submit a question, we store your cookie identification in our system. This cookie allows our site to recognize you when you return. Patch Retention may also utilize Web Logs to track aggregate information about how our site and/or the Application is being used. Web Logs track anonymous user information, including the number of visitors to the Website, operating systems, Internet Provider addresses (if publicly available), and browser type. Unlike cookies, Web Logs are maintained only on Patch Retention servers and do not store or place anything on the user’s computer.
If you come to the Patch Retention Website from an online banner ad, an anonymous identification number may be passed to the Website. This information cannot be used to gather any personally identifiable information about you. It will only allow us to track the overall effectiveness of our online advertising, marketing, and banner advertisement campaigns.
(c) Other Information we get from your use of the Services. We may collect information about the Services that you use and how you use them. This information includes:
How Long We Retain Your Information
We keep your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law. If you decide to stop using our services, you can close your account and request to delete the data. Data will be removed by request only unless otherwise dictated by Patch Retention and at the discretion of the company.
Location information:
When you use the Service or access the Application, we may collect and process information about your actual location. We may also use various technologies to determine location, some of which may be made available through third-party licensors.
(d) Information from surveys. You may have the option of completing an online survey on the Website or within the Application from time to time. Participation in surveys is completely voluntary and it is your choice whether or not you wish to disclose your personal information to us in connection with any such survey.
(e) Information from the “Contact Us” section of the Website or Application. You may contact Patch Retention through the “Contact Us” feature. Participation in this area is completely voluntary and it is your choice whether or not you wish to disclose your personal information to us.
(f) Information collected from other sections of the Website or Application. Patch Retention may, from time to time, make various resources available to you at the Website or within the Application. At times we may collect personal information in connection with providing such services.
How Your Information Is Used
We use the information you provide to provide the applicable Services to you, either directly or through third-party service providers, as further described above in this Privacy Policy. Patch Retention may also share certain aggregated data with other third parties for general marketing and demographic purposes; however, this data, when shared on an aggregated basis, does not include any of your personal identifying information. Some of our Services may be offered in conjunction with partner companies, affiliates, or other companies or websites with which we work. In order for us to provide these Services to you, it may be necessary for us to share your personal information with one of such entities. These parties are not allowed to use personally identifiable information except for the purpose of providing these Services. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular Service.
In addition to the uses of the information described above, Patch Retention may, from time to time, collect purchasing information and/or data from other sources. Patch Retention may collect this information for purposes of performing analytics and conducting consumer research. This information may be used to communicate and provide additional information that may be of interest to you and our merchants.
In addition, Patch Retention may disclose account or other personal information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with Patch Retention’s rights or property, other Website or Application users or anyone else that could be harmed by such activities.
Altering Information You Submit.
(a) Deleting your information. Federal and state regulations may require that we store questions or submissions for various periods of time. In order to comply with these regulations, we may be unable to delete information from our databases.
(b) Altering Information. Patch Retention may alter, modify or delete any information you submit to the Website or through the Application if it believes, in its sole discretion, it is necessary or desirable to do so.
(c) Request to stop receiving emails from us. Periodically, Patch Retention may send you emails to alert you to various opportunities or offers available at the Website or within the Application. If you do not wish to receive any of these offers, please send an e-mail to support@Patch Retention.com to remove yourself from our mailing list.
Customer Data and Responsibilities
Customer Data and Client Data, and all worldwide Intellectual Property Rights therein, is, as between Patch Retention and Client, the exclusive property of Patch Retention. Client grants Patch an exclusive, sub-licensable, transferable, worldwide, royalty-free, and fully paid license to process and use the Customer Data as necessary for purposes of providing the Services and as otherwise permitted in this Agreement. Client warrants that the Customer is the owner or legal custodian of, or otherwise has the right and has or will obtain the necessary permissions, valid consents, and releases to lawfully transmit, store and use all Customer Data in connection with the Services and to grant the rights granted to Patch under this Agreement.
Security
(d) Opting out of text messages. Patch Retention is compliant with FCC text messaging regulations and allows all recipients to reply STOP to any message sent from the Patch Retention platform to automatically remove themselves from text marketing lists.
(e) Receiving more information about data stored by Patch Retention. If you’d like to receive more information on what is stored on the Patch Retention platform, please email us at success@patchretention.com and we’ll be happy to assist you in any way possible.
Patch Retention uses extensive and sophisticated secure technology to protect your data and transmissions between you and Patch Retention. Transmission between browsers and our web server is implemented using either Secure Sockets Layer (SSL) technology or Patch Retention’s proprietary mobile application that utilizes SSL-encrypted communication. This technology requires an SSL-capable browser. Although Patch Retention has taken reasonable and appropriate measures to ensure that your personal information is delivered and disclosed only in accordance with your instructions, Patch Retention cannot and does not guarantee that the personal information you provide will not be intercepted by others and decrypted.
All members of the Patch Retention Constituency are responsible for promptly reporting any suspected or confirmed security incident involving Patch Data or an associated information system, even if they have contributed in some way to the event or incident. Reports are to be made to the Patch Information Security Office, success@patchretention.com. Members of the Patch Constituency must cooperate with incident investigations, and may not interfere, obstruct, prevent, retaliate against, or dissuade others from reporting an incident or cooperating with an investigation.
What data breach procedures do we have in place?
At Patch Retention, we take data privacy and security very seriously. We understand the importance of protecting the personal information of our users and have implemented standard measures to prevent and mitigate the impact of a data breach. In the unlikely event of a data breach, we have standard protocols in place to respond promptly and effectively. Our procedures include notifying affected individuals, investigating the breach, and taking steps to prevent similar incidents in the future. We continuously review and improve our data security measures to provide the best possible protection for our users' personal information.
Recurring Messages
Patch Retention provides application-to-person messaging services for businesses to communicate with their customers. These services are subject to prior express written consent and follow FCC guidelines. To unsubscribe to any messaging program on the Patch Retention software, simply reply “Stop” to the message. To unsubscribe from all text programs on the Patch Retention network, reply “Stop All.” You may also contact Patch Retention directly at 888.605.4429 (call or text) or by email at success@patchretention.com to get help opting in or out of a network hosted on Patch Retention, to inquire of a business using Patch Retention services, or to report abuse. Messaging and data rates may apply, please contact your service provider for details on messaging and data rates.
Changes to Privacy Policy
If we make a change to our Privacy Policy in the future that will affect how we treat your information, we will post such change at the Website and/or within the Application, and such change will be deemed to be effective two days from the date of such posting. In that case, your ability to opt out of the new policy will be determined by applicable laws.
Business Transfer
We may, in the future, sell or otherwise transfer some or all of our assets or equity to a third party. Your personally identifiable information and other information we obtain from you via the Website or the Application may be disclosed to any potential or actual third-party purchasers of such assets or equity and may be among the assets transferred.
Third-Party SDKs (Software Development Kit)
Patch Retention uses third-party software development kit services to capture and collect various user activity log data including but not limited to crash logs, devices and usage information, unique identifiers, iOS information, website, and/or application interaction, and user behavior. Patch Retention uses a self-serve GDPR/CCPA portal that allows upon special request to delete all data from a specific user and add the user to a do-not-record list so no future sessions are recorded. To request user data to be permanently deleted please contact our support team at success@patchretention.com.
Acceptance
If you do not agree to the terms of this Privacy Policy, please do not provide us with any information and do not use the Website or the Application. By using the Website or the Application and voluntarily providing information to us, you consent to our collection and use of the information as set forth in this Privacy Policy.
Links
The Website and/or Application may contain links to other websites or applications that are owned and operated by third parties that are not affiliated with us. When you use those links, you leave the Website or Application (as applicable) and we are unable to control how the owners of the websites or applications you link to, handle any information they gather about you, including their privacy practices and use of cookies. This Privacy Policy applies only to the Website and Application and does not govern activities on linked websites or applications. We encourage you to review the privacy policy of any other website or application you visit, download, or access to understand its owner’s practices on how it collects, uses, and discloses your information.