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Frequently Asked Questions

Frequently Asked Questions

Are there any other fees?

No. 

We provide you with the ability to send and receive both SMS and MMS* messages across various tools within our portal. If you do not send or receive any texts then you are not billed a base cost for texting services. 

Can I remove contacts?

Yes! 


Many of our clients do not want to pay for contacts that have not interacted with their brand for a specified amount of time, or fall into a certain category. 

Can I cancel my account at any time?

It depends on the term of your contract. Most contracts are for specific terms and contain specific language relative to cancellation. 

What type of support do you offer?

We offer FREE hands-on help to all of our customers. You have access to Patch’s Success Team who will help set up your account and provide ongoing personalized support to make sure you are getting the most out of Patch. 

We have your back with everything from account settings to your first automation, we will guide you every step of the way. You will also have ongoing tech support via our help desk, email, phone, extensive knowledge base, and live TextChat. 

Our Success Team and tech support are available during regular business hours, and we’re always monitoring Patch for any emergency issues.

Can you give me an example of how your pricing would work?

Your Patch bill has two parts, your monthly subscription and then text message usage. 

Every marketing automation tool you need under one login.

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Automated Customer Journeys

Guide your customers through personalized experiences by automating interactions based on their behaviors, whether they're loyal, at-risk, or previously lost.

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Email & Text Campaigns

User-friendly drag-and-drop builder to craft impactful email and text campaigns, reaching either your entire customer base or specific groups based on your chosen metrics.

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Website Chat

Elevate customer engagement with a dynamic website chat feature that seamlessly transitions to text messages, ensuring constant and convenient communication.

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Rewards Program

Enhance engagement by implementing a rewards widget that automatically acknowledges customer actions and encourages further interaction.

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Text Messenger

Facilitate two-way communication through a convenient text messaging platform, for an improved buyer experience and sustained interaction.

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Review & Ratings Building

Bolster your brand's credibility and customer confidence by actively soliciting reviews and ratings on your preferred platform, establishing a solid reputation.

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Customer Analytics & Insights

Gain valuable knowledge about your customers and see the outcomes of your retention endeavors easily through an intuitive dashboard, without needing a data expert.

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Referral Program

Amplify your reach with a branded referral program that offers rewards to both referrers and referees, creating a win-win scenario for your loyal customers.

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 Customer Loyalty

Cultivate lasting relationships by acknowledging customer actions like subscribing to your email list and making repeat purchases, fostering a sense of loyalty.

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RFM Analysis

Gain deep insights into customer segments using Recency, Frequency, and Monetary analysis, allowing you to tailor your retention strategies with precision.

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Custom Forms

Collect even more useful information about your customers and their preferences, so you can continuously improve your retention efforts.

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Customer Segmentation

Divide and conquer with effective customer segmentation, which enables you to target and engage different groups with custom retention strategies.

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See what Multi-Unit Businesses are Saying About Patch

  • “[Patch’s] solutions have helped us integrate digital marketing across our various locations… The platform allows us to personalize messages to different types of customers and automate them based on visit frequency.”

  • “Since we started using [Patch] we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple of cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable.”

  • “[Patch] helps us bring customers back by allowing us to reward and engage our customers on a programmatic basis.”

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