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Customer Case Studies

We're dedicated to building long-lasting, beneficial relationships with our clients. Tried and trusted by users worldwide, our all-in-one customer retention platform continuously evolves to cater to the unique needs of our clients.

Explore how our intuitive retention platform has transformed customer engagement and propelled revenue growth for our valued customers.


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Gigi Pip: Retention is our new marketing.

"We’ve been able to take three or four different channels that we needed different tools for and bring them into one place. From an omnichannel perspective, reaching out to the right person with the right message at the right time has been hugely beneficial for us. We’ve definitely seen the results that have followed, too."


  • 40,000+ Completed Chats
  • 17x Marketing RCI
  • 2.5x More Positive Reviews
  • ROI 94%
  • Google Reviews .6 -> 1.5
    ... and more!

Two Roads: Transforming  customer data into purchases and more.

"Patch has developed more of an omnichannel approach. It just made more sense to go in deeper with Patch and get rid of other tools. Everything we need can be done together within Patch.”


  • A full retention suite at 1/3 of the cost
  • 25,000+ TextChat messages
  • $1M+ Conversion Revenue
  • ROI 150%
    ... and more!
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Don't take our word for it.

  • “[Patch’s] solutions have helped us integrate digital marketing across our various locations… The platform allows us to personalize messages to different types of customers and automate them based on visit frequency.”

  • “Since we started using [Patch] we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple of cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable.”

  • “[Patch] helps us bring customers back by allowing us to reward and engage our customers on a programmatic basis.”

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