Automate your retention efforts and bring customers back.

Say goodbye to lost customers and hello to sustainable growth. Patch lets you automate your retention efforts based on customer behaviors, whether lost, loyal, or at-risk. Choose from our ready-to-use templates or create your own personalized journeys.

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All of your retention efforts on auto-pilot.

  • Send custom discounts to inactive customers
  • Reminders about abandoned carts
  • Alerts about promotions and sales
  • Feedback or review requests
  • Loyalty appreciation
  • Referral program updates
  • Birthday or anniversary recognition
  • Expiring coupon reminders
Retention automation dashboard

Advanced triggers let you define when to send what message.

Kick off your customer journey's based on a variety of criteria including date, time, order status, link click, customer segmentation, message received, and more.

Built-In Customer Journey Templates

Patch comes pre-programmed with tried-and-true customer journeys so you can get started immediately.

Build Your Own Customer Journeys

Have a retention strategy already? Create your own customized campaigns from scratch with our drag-and-drop builder.

Hands-On Support

Patch's dedicated team is here to help you make the most of your retention efforts.

Retention strategy workflow diagram

Easy drag-and-drop builder.


Don't take our word for it.

  • “[Patch’s] solutions have helped us integrate digital marketing across our various locations… The platform allows us to personalize messages to different types of customers and automate them based on visit frequency.”

  • “Since we started using [Patch] we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple of cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable.”

  • “[Patch] helps us bring customers back by allowing us to reward and engage our customers on a programmatic basis.”