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Bring customers back into your store by implementing  customer retention.

It's easier (and cheaper!) to bring a customer back then it is to bring a new one in. Patch helps you implement a retention strategy that re-engages people and increases how much they spend. Previous customers are already interested in what you sell, so it's easier to stay in touch with them rather than start from scratch. By improving customer retention, you'll see more foot traffic with less effort and drive a higher return on investment.

Integrates directly with your point-of-sale system.

Bridge the gap between your physical retail store and your digital retention efforts. Patch integrates with a number of popular point-of-sales systems (including Baseline, LinkPOS, NCR, and Revel) to automatically capture and analyze your customer and order data. Gain actionable insights from your customer purchases and engagement behavior, right from the information you already have - no data expertise required. Make informed marketing and retention decisions through powerful dashboards and reports.

People agreeing on great pricing

A few of our integrated partners...

  • Shopify Logo
  • Shopify Plus Logo
  • WooCommerce Logo
  • Revel Systems Logo
  • NCR Logo
  • Silver Logo
  • Gearfire Logo
  • Axis Logo
  • Tri-Tech Logo
  • Aim Logo
  • Queue Logo
  • Court Reserve Logo
  • Crisp Logo
Customer activity over last 30 days dashboard and graph

Unlock customer insights with RFM segmentation.

Understand your in-store customer behavior using Patch's automated RFM segmentation. By categorizing customers based on Recency, Frequency, and Monetary factors (RFM), Patch empowers you to tailor your digital marketing and retention strategies to each stage of the customer journey. With the ability to identify returning, at-risk, and lost customers automatically, you can reduce churn, build  loyalty, and increase customer value.

Digital retention efforts that run on auto-pilot.

Stay top of mind by reaching customers when they are away from your store. Choose from ready-to-use customer journey templates, or craft your own personalized campaigns using our intuitive drag-and-drop builder. Advanced trigger options let you choose exactly how and when each journey begins based on a variety of criteria such as date, time, last visit to your store, interaction with your digital marketing efforts, customer segment (such as loyal, at-risk, or lost), and more. Automated journeys ensure that you reach the right customers at the right time to bring them back to your store.

Automated Customers Journey

Every customer retention tool you need under one login.


Automated Customer Journeys

Guide your customers through personalized experiences by automating interactions based on their behaviors, whether they're loyal, at-risk, or previously lost.

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Email & Text Campaigns

User-friendly drag-and-drop builder to craft impactful email and text campaigns, reaching either your entire customer base or specific groups based on your chosen metrics.

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Website Chat

Elevate customer engagement with a dynamic website chat feature that seamlessly transitions to text messages, ensuring constant and convenient communication.

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Rewards Program

Enhance engagement by implementing a rewards widget that automatically acknowledges customer actions and encourages further interaction.

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Text Messenger

Facilitate two-way communication through a convenient text messaging platform, for an improved buyer experience and sustained interaction.

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Review & Ratings Building

Bolster your brand's credibility and customer confidence by actively soliciting reviews and ratings on your preferred platform, establishing a solid reputation.

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Customer Analytics & Insights

Gain valuable knowledge about your customers and see the outcomes of your retention endeavors easily through an intuitive dashboard, without needing a data expert.

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Referral Program

Amplify your reach with a branded referral program that offers rewards to both referrers and referees, creating a win-win scenario for your loyal customers.

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 Customer Loyalty

Cultivate lasting relationships by acknowledging customer actions like subscribing to your email list and making repeat purchases, fostering a sense of loyalty.

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RFM Analysis

Gain deep insights into customer segments using Recency, Frequency, and Monetary analysis, allowing you to tailor your retention strategies with precision.

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Custom Forms

Collect even more useful information about your customers and their preferences, so you can continuously improve your retention efforts.

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Customer Segmentation

Divide and conquer with effective customer segmentation, which enables you to target and engage different groups with custom retention strategies.

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