Make more eCommerce sales by automating your customer retention.

It's easier (and cheaper!) to retain a customer than it is to find a new one. Patch helps you automate your retention efforts to bring at-risk customers back to your website and increase the amount they spend over time. Previous customers are already interested in what you have to sell, so re-engaging them is easier than starting from scratch. By improving customer retention, you'll see more purchases with less effort and drive a higher return on investment.

Integrates directly with your eCommerce platform.

Patch plugs right into your existing eCommerce platform, like Shopify, Shopify Plus, or WooCommerce, to automate the flow of customer and order data directly into Patch. Gain actionable insights from your customer purchases and engagement behavior, right from the information you already have - no data expertise required. Make informed marketing and retention decisions through powerful dashboards and reports.

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A few of our integrated partners...

  • Shopify Logo
  • Shopify Plus Logo
  • WooCommerce Logo
  • Revel Systems Logo
  • NCR Logo
  • Silver Logo
  • Gearfire Logo
  • Axis Logo
  • Tri-Tech Logo
  • Aim Logo
  • Queue Logo
  • Court Reserve Logo
  • Crisp Logo
Customer activity over last 30 days dashboard and graph

Unlock customer insights with RFM segmentation.

Understand your customer buying behavior using Patch's RFM segmentation. By categorizing customers based on Recency, Frequency, and Monetary factors (RFM), Patch empowers you to tailor your digital marketing and retention strategies to every stage of the customer journey. With the ability to identify returning, at-risk, and lost customers automatically, you can reduce churn, build  loyalty, and increase customer value.

Automated customer journeys put your retention efforts on auto-pilot.

Choose from ready-to-use customer journey templates, or craft your own personalized campaigns using our intuitive drag-and-drop builder. Advanced trigger options let you choose exactly how and when each journey begins based on a variety of criteria such as date, time, order status, link click, customer segment (such as loyal, at-risk, or lost), and more. Automated journeys ensure that you reach the right customers at the right time to bring them back to your website.

Automated Customers Journey

Every customer retention tool you need under one login.


Automated Customer Journeys

Guide your customers through personalized experiences by automating interactions based on their behaviors, whether they're loyal, at-risk, or previously lost.

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Email & Text Campaigns

User-friendly drag-and-drop builder to craft impactful email and text campaigns, reaching either your entire customer base or specific groups based on your chosen metrics.

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Website Chat

Elevate customer engagement with a dynamic website chat feature that seamlessly transitions to text messages, ensuring constant and convenient communication.

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Rewards Program

Enhance engagement by implementing a rewards widget that automatically acknowledges customer actions and encourages further interaction.

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Text Messenger

Facilitate two-way communication through a convenient text messaging platform, for an improved buyer experience and sustained interaction.

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Review & Ratings Building

Bolster your brand's credibility and customer confidence by actively soliciting reviews and ratings on your preferred platform, establishing a solid reputation.

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Customer Analytics & Insights

Gain valuable knowledge about your customers and see the outcomes of your retention endeavors easily through an intuitive dashboard, without needing a data expert.

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Referral Program

Amplify your reach with a branded referral program that offers rewards to both referrers and referees, creating a win-win scenario for your loyal customers.

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 Customer Loyalty

Cultivate lasting relationships by acknowledging customer actions like subscribing to your email list and making repeat purchases, fostering a sense of loyalty.

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RFM Analysis

Gain deep insights into customer segments using Recency, Frequency, and Monetary analysis, allowing you to tailor your retention strategies with precision.

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Custom Forms

Collect even more useful information about your customers and their preferences, so you can continuously improve your retention efforts.

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Customer Segmentation

Divide and conquer with effective customer segmentation, which enables you to target and engage different groups with custom retention strategies.

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