Make more eCommerce sales by automating your customer retention.
It's easier (and cheaper!) to retain a customer than it is to find a new one. Patch helps you automate your retention efforts to bring at-risk customers back to your website and increase the amount they spend over time. Previous customers are already interested in what you have to sell, so re-engaging them is easier than starting from scratch. By improving customer retention, you'll see more purchases with less effort and drive a higher return on investment.
Integrates directly with your eCommerce platform.
Patch plugs right into your existing eCommerce platform, like Shopify, Shopify Plus, or WooCommerce, to automate the flow of customer and order data directly into Patch. Gain actionable insights from your customer purchases and engagement behavior, right from the information you already have - no data expertise required. Make informed marketing and retention decisions through powerful dashboards and reports.
Unlock customer insights with RFM segmentation.
Understand your customer buying behavior using Patch's RFM segmentation. By categorizing customers based on Recency, Frequency, and Monetary factors (RFM), Patch empowers you to tailor your digital marketing and retention strategies to every stage of the customer journey. With the ability to identify returning, at-risk, and lost customers automatically, you can reduce churn, build loyalty, and increase customer value.
Automated customer journeys put your retention efforts on auto-pilot.
Choose from ready-to-use customer journey templates, or craft your own personalized campaigns using our intuitive drag-and-drop builder. Advanced trigger options let you choose exactly how and when each journey begins based on a variety of criteria such as date, time, order status, link click, customer segment (such as loyal, at-risk, or lost), and more. Automated journeys ensure that you reach the right customers at the right time to bring them back to your website.
Every customer retention tool you need under one login.
Email & Text Campaigns
User-friendly drag-and-drop builder to craft impactful email and text campaigns, reaching either your entire customer base or specific groups based on your chosen metrics.
Customer Analytics & Insights
Gain valuable knowledge about your customers and see the outcomes of your retention endeavors easily through an intuitive dashboard, without needing a data expert.