The Hard Truth: Guests Forget About You Faster Than You Think
You put your heart into creating an amazing guest experience — the clean trampolines, the fun party hosts, the perfectly timed arcade sound effects. People leave smiling, kids beg to come back… and then life gets in the way. A week later, your venue is just one of a dozen weekend options in their mind.
It’s not that they didn’t love you — they just forgot.
This is where Patch steps in, especially when it’s paired with Roller. Together, they make sure your attraction stays top-of-mind and your guests keep walking back through your doors.
Where Roller Stops and Patch Takes Over
Roller is fantastic for running your operations — tickets, waivers, party bookings, POS. It keeps your day organized and your team focused on delivering a great in-park experience.
But Roller isn’t built to market to your guests between visits. That’s where Patch comes in:
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Syncs directly with Roller so your guest data is always fresh.
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Lets you target people based on visits, birthdays, or spending patterns.
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Sends automated texts and emails that feel personal, not spammy.
The Power of the Right Message at the Right Time
Let’s say a family visited your trampoline park three months ago. Without Patch, that guest is invisible until they decide on their own to come back — if they even remember.
With Patch:
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On day 90, they get a friendly “We miss you!” text with a bounce-back offer.
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Parents with kids’ birthdays coming up get a timely party booking reminder.
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High-spending guests get a thank-you email and a review request to keep your online ratings climbing.
The key? You’re not blasting the same message to everyone. You’re sending the right offer at the right time.
Real-World Results: The Roller + Patch Advantage
We’ve seen FECs and trampoline parks double their birthday bookings simply by automating birthday reminders. Roller provides the event history, Patch delivers the personalized nudge.
Roller rink operators have used Patch to bring back lapsed skaters with “Throwback Night” campaigns. Museums have seen bigger membership renewals because Patch’s email automations remind families before their memberships expire.
Why This Works for IAAPA Members
As an IAAPA member, you’re committed to keeping your attraction relevant and competitive. But here’s the thing — the competition isn’t just the trampoline park across town. It’s streaming TV, youth sports, weekend road trips… you’re fighting for attention.
Patch helps you win that fight by:
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Building relationships with guests that last beyond a single visit.
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Turning happy guests into repeat customers.
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Using your own data (from Roller) to drive targeted, ROI-positive campaigns.
Easy Setup, Big Impact
Getting started takes less than an hour:
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Connect your Roller account to Patch using a secure key.
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Pick from Patch’s pre-built automation templates — birthday offers, bounce-backs, review requests.
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Set it, and let Patch run in the background while you focus on guests in your venue.
The Bottom Line
If you’re running on Roller, you already have great operational software. Patch is the marketing upgrade that makes the most of it. Together, they keep your attraction packed, your birthday rooms full, and your guests coming back again and again.
