Elevate Your Business & Keep Customers for life with Patch

Maximize customer lifetime value with the world’s first retention platform that brings all your retention tools under one login. Fully automated & customizable. 

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The Trusted Retention partner of thousands of brands

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A true all-in-one customer retention platform

End the overwhelming cycle of losing customers. Retaining customers is the most sustainable way to increase revenue. Get every tool that you need to execute your retention strategy under one platform. 

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Automated Customer Journeys

Automated Customer Journeys

Patch allows customers to create their own personalized journeys in a user-friendly way through identifying customer behaviors. From loyal to at risk customers, tailor their journeys to their unique needs and preferences.Automated Customers Journey

 

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Email & SMS Marketing Blasts

Email & SMS Marketing Blasts

Reach your target audience through tailored marketing blasts. With customer segmentation and dynamic content you can personalize your texts AND emails on a single platform.Email & SMS Marketing Blasts

 

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TextChat Widget

TextChat Widget

Communicate with customers the way they communicate with everyone else, through texting. TextChat transfers the chat to their phone so you can keep the conversation alive, even after the browser closes.TextChat Widget (1)

 

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Rewards

Loyalty & Rewards

Our Rewards Widget, which uses our Customizable Ways to Earn, automatically rewards customers for their loyalty and engaging with your brand.Loyalty & Rewards (5)

 

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Messenger (Two-Way Texting)

Messenger (Two-Way Texting)

Engage in meaningful conversations with real-time live chat to increase customer engagement and sales.Messenger (1)

 

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Review Requests

Review Requests

Social proof your reputation and capture more revenue with automated review requests. Turn happy customers into fans that attract new ones.Review Requests (1)

 

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Referrals

Referrals

Transform your loyal customers into brand ambassadors with Patch’s referral programs. Get more customers through word of mouth and reward your customers for referring their friends!Referrals (1)

 

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Analytics & Insights

Analytics & Insights

Analyze data by segments from your most loyal customers to your lost ones. Our intuitive dashboards provide the actionable insights that you need to improve retention.Analytics & Insights (1)

 

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Automated Customer Journeys

Patch allows customers to create their own personalized journeys in a user-friendly way through identifying customer behaviors. From loyal to at risk customers, tailor their journeys to their unique needs and preferences.Automated Customers Journey

 

Learn More

Email & SMS Marketing Blasts

Reach your target audience through tailored marketing blasts. With customer segmentation and dynamic content you can personalize your texts AND emails on a single platform.Email & SMS Marketing Blasts

 

Learn More

TextChat Widget

Communicate with customers the way they communicate with everyone else, through texting. TextChat transfers the chat to their phone so you can keep the conversation alive, even after the browser closes.TextChat Widget (1)

 

Learn More

Loyalty & Rewards

Our Rewards Widget, which uses our Customizable Ways to Earn, automatically rewards customers for their loyalty and engaging with your brand.Loyalty & Rewards (5)

 

Learn More

Messenger (Two-Way Texting)

Engage in meaningful conversations with real-time live chat to increase customer engagement and sales.Messenger (1)

 

Learn More

Review Requests

Social proof your reputation and capture more revenue with automated review requests. Turn happy customers into fans that attract new ones.Review Requests (1)

 

Learn More

Referrals

Transform your loyal customers into brand ambassadors with Patch’s referral programs. Get more customers through word of mouth and reward your customers for referring their friends!Referrals (1)

 

Learn More

Analytics & Insights

Analyze data by segments from your most loyal customers to your lost ones. Our intuitive dashboards provide the actionable insights that you need to improve retention.Analytics & Insights (1)

 

Learn More

The world's first platform to use RFM segmentation

Drive customer engagement and revenue by segmenting customers according to their relevance to your business. RFM segmentation allows you to group your audience based on three criteria: Recency, Frequency and Monetary Value. This analysis is the most efficient way to produce targeted, direct marketing campaigns to segment your returning, at-risk, and lost customers.

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Gigi Pip: Retention is our NEW Marketing

When your company’s tagline is “Inspired by Women Who Wear Many Hats,” you have to expect a degree of fluctuation and irregularity in your customers’ behavior, schedule, and habits. – Ginger P. – Co-Founder, GigiPip.com

Customer service, marketing, sales, and product development — all of these are affected by busy customers, and communication can easily break down. That’s why Patch’s All-in-One solution perfectly fits our team and brand. We have been able to quickly adopt all of Patch’s tools across multiple teams resulting in increased productivity and effectiveness.

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The Patch methodology in 3 easy steps

Keep more customers. Sell more to the customers you keep.

The “leaky bucket” theory refers to companies constantly losing customers and striving to attract an equal amount of new ones in order to maintain a “full bucket.” Patch helps detect where the "leaks" are in your bucket and create custom journeys for each customer segment, ranging from those at risk of leaving to the most loyal ones. The outcome: drive more revenue and increase customer lifetime value.

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Step 1: Identify the Leaks

By using RFM segmentation, Patch clearly outlines the potential lost revenue from at-risk customers and makes it possible for you to make data-driven decisions without hiring data scientists.

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Step 2: Patch the Bucket

Use Patch to create personalized automated customer journeys and reward loyalty to drive revenue. Recapture lost revenue by using RFM segmentation (Recency, Frequency, Monetary) segmenting tools to target at-risk and lost customers with personalized campaigns.

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Step 3: Reinforce the Patch

Automate customer journeys from loyalty win-back campaigns, abandoned cart alerts, reviews, referrals, birthdays, and more. Patch ensures the customers you worked so hard to get stay customers for life!

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What Our Customers Think of Patch

  • “[Patch’s] solutions have helped us integrate digital marketing across our various locations… The platform allows us to personalize messages to different types of customers and automate them based on visit frequency.”

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    Trevor Cannon Fat Cats

  • “Since we started using [Patch] we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple of cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable.”

    Zak Manning 1
    Zak Manning Owner, Farr’s Fresh

  • “[Patch] helps us bring customers back by allowing us to reward and engage our customers on a programmatic basis.”

    Patrick Galleher 1
    Pat Gallagher SweetFrog
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How Customer Retention Helps You Grow Your Business

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The easy way to retain more customers

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