
The all-in-one tool to engage, reward, and retain your customers.
Increase your revenue by bringing your eCommerce or brick and mortar store customers back! Patch's automated retention tools make it easy to understand buyer behavior and bring people back to your store, so you make more sales.
Your all-in-one customer retention platform
End the overwhelming cycle of losing customers. Retaining customers is the most sustainable way to increase revenue. Get every tool that you need to execute your retention strategy under one platform.


Automated Customer Journeys
Automated Customer Journeys
Patch allows customers to create their own personalized journeys in a user-friendly way through identifying customer behaviors. From loyal to at risk customers, tailor their journeys to their unique needs and preferences.


Email & Text Campaigns
Email & Text Campaigns
Reach your target audience through tailored marketing blasts. With customer segmentation and dynamic content you can personalize your texts AND emails on a single platform.


Website Chat
Website Chat
Communicate with customers the way they communicate with everyone else, through texting. Website chat transfers the interaction to their phone so you can keep the conversation alive, even after the browser closes.


Loyalty & Rewards
Loyalty & Rewards
Our Rewards Widget, which uses our Customizable Ways to Earn, automatically rewards customers for their loyalty and engaging with your brand.


Text Messenger
Messenger (Two-Way Texting)
Engage in meaningful conversations with real-time live chat to increase customer engagement and sales.


Review & Ratings Building
Review Requests
Social proof your reputation and capture more revenue with automated review requests. Turn happy customers into fans that attract new ones.


Referral Program
Referral Program
Transform your loyal customers into brand ambassadors with Patch’s referral programs. Get more customers through word of mouth and reward your customers for referring their friends!


Customer Analytics & Insights
Customer Analytics & Insights
Analyze data by segments from your most loyal customers to your lost ones. Our intuitive dashboards provide the actionable insights that you need to improve retention.
Automated Customer Journeys
Patch allows customers to create their own personalized journeys in a user-friendly way through identifying customer behaviors. From loyal to at risk customers, tailor their journeys to their unique needs and preferences.
Email & Text Campaigns
Reach your target audience through tailored marketing blasts. With customer segmentation and dynamic content you can personalize your texts AND emails on a single platform.
Website Chat
Communicate with customers the way they communicate with everyone else, through texting. Website chat transfers the interaction to their phone so you can keep the conversation alive, even after the browser closes.
Loyalty & Rewards
Our Rewards Widget, which uses our Customizable Ways to Earn, automatically rewards customers for their loyalty and engaging with your brand.
Messenger (Two-Way Texting)
Engage in meaningful conversations with real-time live chat to increase customer engagement and sales.
Review Requests
Social proof your reputation and capture more revenue with automated review requests. Turn happy customers into fans that attract new ones.
Referral Program
Transform your loyal customers into brand ambassadors with Patch’s referral programs. Get more customers through word of mouth and reward your customers for referring their friends!
Customer Analytics & Insights
Analyze data by segments from your most loyal customers to your lost ones. Our intuitive dashboards provide the actionable insights that you need to improve retention.
Gigi Pip: Retention is our NEW marketing
When your company’s tagline is “Inspired by Women Who Wear Many Hats,” you have to expect a degree of fluctuation and irregularity in your customers’ behavior, schedule, and habits. – Ginger P. – Co-Founder, GigiPip.com
Customer service, marketing, sales, and product development — all of these are affected by busy customers, and communication can easily break down. That’s why Patch’s All-in-One solution perfectly fits our team and brand. We have been able to quickly adopt all of Patch’s tools across multiple teams resulting in increased productivity and effectiveness.

Don't take our word for it.
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“Since we started using [Patch] we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple of cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable.”
Zak Manning Owner, Farr’s Fresh