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The all-in-one tool to engage, reward, and retain your customers.

Increase your revenue by bringing your eCommerce or brick and mortar store customers back! Patch's automated retention tools make it easy to understand buyer behavior and bring people back to your store, so you make more sales.

A few of our integrated partners...

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  • Shopify Logo
  • Shopify Plus Logo
  • AIM Logo
  • Playbypoint
  • Revel Systems Logo
  • Silver Logo
  • Mindbody
  • Crisp Logo
  • WooCommerce Logo
  • Gearfire Logo
  • Axis Logo
  • TriTech Logo
  • NCR Logo
  • Queue Logo
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Your all-in-one customer retention platform

End the overwhelming cycle of losing customers. Retaining customers is the most sustainable way to increase revenue. Get every tool that you need to execute your retention strategy under one platform. 

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Automated Customer Journeys

Automated Customer Journeys

Patch allows customers to create their own personalized journeys in a user-friendly way through identifying customer behaviors. From loyal to at risk customers, tailor their journeys to their unique needs and preferences.

Automated Customer Journeys

 

Email & Text Campaigns
Email & Text Campaigns

Email & Text Campaigns

Email & Text Campaigns

Reach your target audience through tailored marketing blasts. With customer segmentation and dynamic content you can personalize your texts AND emails on a single platform.20231127-website-home-feature-tabs-email-text-campaigns

 

Website Chat
Website Chat

Website Chat

Website Chat

Communicate with customers the way they communicate with everyone else, through texting. Website chat transfers the interaction to their phone so you can keep the conversation alive, even after the browser closes.

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Loyalty & Rewards
Loyalty & Rewards

Loyalty & Rewards

Loyalty & Rewards

Our Rewards Widget, which uses our Customizable Ways to Earn, automatically rewards customers for their loyalty and engaging with your brand.20231127-website-home-feature-tabs-loyalty-rewards

 

Text Messenger
Text Messenger

Text Messenger

Messenger (Two-Way Texting)

Engage in meaningful conversations with real-time live chat to increase customer engagement and sales.20231127-website-home-feature-tabs-text-messenger

Review & Ratings Building
Review & Ratings Building

Review & Ratings Building

Review Requests

Social proof your reputation and capture more revenue with automated review requests. Turn happy customers into fans that attract new ones.20231127-website-home-feature-tabs-review-ratings-building

Referral Program
Referral Program

Referral Program

Referral Program

Transform your loyal customers into brand ambassadors with Patch’s referral programs. Get more customers through word of mouth and reward your customers for referring their friends!20231127-website-home-feature-tabs-referral-program

 

Customer Analytics & Insights
Customer Analytics & Insights

Customer Analytics & Insights

Customer Analytics & Insights

Analyze data by segments from your most loyal customers to your lost ones. Our intuitive dashboards provide the actionable insights that you need to improve retention.20231127-website-home-feature-tabs-customer-anaytics-insights

Automated Customer Journeys

Patch allows customers to create their own personalized journeys in a user-friendly way through identifying customer behaviors. From loyal to at risk customers, tailor their journeys to their unique needs and preferences.

Automated Customer Journeys

 

Email & Text Campaigns

Reach your target audience through tailored marketing blasts. With customer segmentation and dynamic content you can personalize your texts AND emails on a single platform.20231127-website-home-feature-tabs-email-text-campaigns

 

Website Chat

Communicate with customers the way they communicate with everyone else, through texting. Website chat transfers the interaction to their phone so you can keep the conversation alive, even after the browser closes.

20231127-website-home-feature-tabs-website-chat

 

Loyalty & Rewards

Our Rewards Widget, which uses our Customizable Ways to Earn, automatically rewards customers for their loyalty and engaging with your brand.20231127-website-home-feature-tabs-loyalty-rewards

 

Messenger (Two-Way Texting)

Engage in meaningful conversations with real-time live chat to increase customer engagement and sales.20231127-website-home-feature-tabs-text-messenger

Review Requests

Social proof your reputation and capture more revenue with automated review requests. Turn happy customers into fans that attract new ones.20231127-website-home-feature-tabs-review-ratings-building

Referral Program

Transform your loyal customers into brand ambassadors with Patch’s referral programs. Get more customers through word of mouth and reward your customers for referring their friends!20231127-website-home-feature-tabs-referral-program

 

Customer Analytics & Insights

Analyze data by segments from your most loyal customers to your lost ones. Our intuitive dashboards provide the actionable insights that you need to improve retention.20231127-website-home-feature-tabs-customer-anaytics-insights

Testimonial quote

Gigi Pip: Retention is our NEW marketing

When your company’s tagline is “Inspired by Women Who Wear Many Hats,” you have to expect a degree of fluctuation and irregularity in your customers’ behavior, schedule, and habits. – Ginger P. – Co-Founder, GigiPip.com

Customer service, marketing, sales, and product development — all of these are affected by busy customers, and communication can easily break down. That’s why Patch’s All-in-One solution perfectly fits our team and brand. We have been able to quickly adopt all of Patch’s tools across multiple teams resulting in increased productivity and effectiveness.

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Our customers

The trusted retention software for thousands of brands.

Gigi Pip
Two Roads
Farmhouse Market
Egg Weights
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Don't take our word for it.

  • “[Patch’s] solutions have helped us integrate digital marketing across our various locations… The platform allows us to personalize messages to different types of customers and automate them based on visit frequency.”

  • “Since we started using [Patch] we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple of cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable.”

  • “[Patch] helps us bring customers back by allowing us to reward and engage our customers on a programmatic basis.”

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