Messenger (Two-Way Texting)

Engage in meaningful conversations with real-time live chat to increase customer engagement and sales.

Most customers prefer the ease of messaging your customer care team. The messenger app gives you powerful tools to manage text-based communication and connect to your customers.

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Customers prefer texting, even after the browser goes

Make sure you stay in touch with your customers even after they leave your site. Messenger can transfer conversations from the browser to the phone, so visitors don’t have to stop what they are doing.

Improve your visitors' customer experience with Patch's Messenger feature. Chats are dropped on average in less than 1 minute, so don't keep customers waiting.

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Answer questions in real-time - never leave your customers waiting

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40.5% of customers would switch to a business that offers texting to communicate

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Patch gives you a text-able number that can also forward calls to your business line

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Businesses find that 80% of their customers will opt-in to receive deals and announcement texts

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65.6% of customers prefer texting with businesses

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Robust text features help manage your conversations

Enhance communication and performance with Patch’s Messenger features. From detailed performance metrics to predetermined responses, Messenger provides users with everything they need to keep conversations flowing.

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Incoming texts are viewable in the Messenger app or your Messenger inbox

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“Snooze” feature temporarily archives conversations until you’re ready to follow-up

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Set predetermined responses based on time of day/day of the week

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Check performance metrics like average response time, average chats per day, and more

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Automate responses based on frequently asked questions

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Grab customer attention with “call-out” messages that appear above the Messenger widget

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Text Messaging is 2-3x more effective when customers feel they can respond

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What Our Customers Think of Patch Retention

  • “[Patch’s] solutions have helped us integrate digital marketing across our various locations… The platform allows us to personalize messages to different types of customers and automate them based on visit frequency.”

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    Trevor Cannon Fat Cats

  • “Since we started using [Patch] we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple of cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable.”

    Zak Manning 1
    Zak Manning Owner, Farr’s Fresh

  • “[Patch] helps us bring customers back by allowing us to reward and engage our customers on a programmatic basis.”

    Patrick Galleher 1
    Pat Gallagher SweetFrog
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How Customer Retention Helps You Grow Your Business

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Retain more customers.

Drive more revenue. 

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