Experience seamless two-way texting for business with Messenger

Engage in meaningful conversations with real-time live chat to increase customer engagement and sales.

Most customers prefer the ease of messaging your customer care team. The messenger app gives you powerful tools to manage text-based communication and connect to your customers.

Proudly supporting customers on:

shopify logoshopify plus logoWoo commerce logo

 

Customers prefer texting, even after the browser goes

Make sure you stay in touch with your customers even after they leave your site. Messenger can transfer conversations from the browser to the phone, so visitors don’t have to stop what they are doing.

Improve your visitors' customer experience with Patch's Messenger feature. Chats are dropped on average in less than 1 minute, so don't keep customers waiting.

Vector (2)

Answer questions in real-time - never leave your customers waiting

Vector (2)

40.5% of customers would switch to a business that offers texting to communicate

Vector (2)

Patch gives you a text-able number that can also forward calls to your business line

Vector (2)

Businesses find that 80% of their customers will opt-in to receive deals and announcement texts

Vector (2)

65.6% of customers prefer texting with businesses

Group-20066-_1_

Robust text features help manage your conversations

Enhance communication and performance with Patch’s Messenger features. From detailed performance metrics to predetermined responses, Messenger provides users with everything they need to keep conversations flowing.

Vector (2)

Incoming texts are viewable in the Messenger app or your Messenger inbox

Vector (2)

“Snooze” feature temporarily archives conversations until you’re ready to follow-up

Vector (2)

Set predetermined responses based on time of day/day of the week

Vector (2)

Check performance metrics like average response time, average chats per day, and more

Vector (2)

Automate responses based on frequently asked questions

Vector (2)

Grab customer attention with “call-out” messages that appear above the Messenger widget

User conversation on phone with automated, predetermined responses
cirlceimg

Text messaging is 2-3x more effective when customers feel they can respond

plus-group

What our customers think of Patch

  • “[Patch’s] solutions have helped us integrate digital marketing across our various locations… The platform allows us to personalize messages to different types of customers and automate them based on visit frequency.”

  • “Since we started using [Patch] we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple of cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable.”

  • “[Patch] helps us bring customers back by allowing us to reward and engage our customers on a programmatic basis.”

plus-group-2
lastSectionImg

Retain more customers

Drive more revenue