Experience seamless two-way texting for business with Messenger
Engage in meaningful conversations with real-time live chat to increase customer engagement and sales.
Most customers prefer the ease of messaging your customer care team. The messenger app gives you powerful tools to manage text-based communication and connect to your customers.
Proudly supporting customers on:
Customers prefer texting, even after the browser goes
Make sure you stay in touch with your customers even after they leave your site. Messenger can transfer conversations from the browser to the phone, so visitors don’t have to stop what they are doing.
Improve your visitors' customer experience with Patch's Messenger feature. Chats are dropped on average in less than 1 minute, so don't keep customers waiting.
Answer questions in real-time - never leave your customers waiting
40.5% of customers would switch to a business that offers texting to communicate
Patch gives you a text-able number that can also forward calls to your business line
Businesses find that 80% of their customers will opt-in to receive deals and announcement texts
65.6% of customers prefer texting with businesses
Robust text features help manage your conversations
Enhance communication and performance with Patch’s Messenger features. From detailed performance metrics to predetermined responses, Messenger provides users with everything they need to keep conversations flowing.
Incoming texts are viewable in the Messenger app or your Messenger inbox
“Snooze” feature temporarily archives conversations until you’re ready to follow-up
Set predetermined responses based on time of day/day of the week
Check performance metrics like average response time, average chats per day, and more
Automate responses based on frequently asked questions
Grab customer attention with “call-out” messages that appear above the Messenger widget