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Retain your customers and increase LTV with Patch’s 3-step methodology

Create healthy long-term relationships with your customers with a true all-in-one retention platform.

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A methodology to keep customers for life

The “leaky bucket” theory refers to companies constantly losing customers and striving to attract an equal amount of new ones to maintain a “full bucket.” 

Patch’s RFM segmentation pinpoints patterns and behaviors that help segment your customers. Find out which customers are on the brink of becoming at-risk or lost and which are your most loyal.

Patch helps you detect each segment and automates journeys designed to engage all your customers, from lost to loyal.  The result is a boost in revenue and an improvement in the customer lifetime value.

Patching leaky buckets to keep customers for life
Identify leaks with customer segment analytics graphs

Step 1:
Identify the Leak

Patch clearly outlines the potential lost revenue from an at-risk customer who could leak out of your bucket. 

From accurate LTV numbers to clearly outlined purchasing patterns, make data-driven decisions without hiring data scientists.

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Step 2:
Patch the Bucket

Re-engage your customer and recapture lost revenue by using RFM segmentation (Recency, Frequency, Monetary) to target an at-risk or lost customer with a personalized campaign. 

Stop the leak and drive the revenue you deserve.

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Using automations dashboard to patch customer leaks
software to set automated SMS to reinforce retention

Step 3:
Reinforce the Patch

Automate your customer journey from loyalty and win-back campaigns, abandoned cart alerts, reviews, referrals, birthdays, and more.

Patch ensures the customer you worked so hard to get stays a customer for life.

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Customer activity over last 30 days graph

Are you on Shopify?

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Dashboard to use insights data to recapture customers

Recapture lost customers and future-proof your business

Keep all your customers engaged to future-proof your brand. Use insights to reduce customer churn.

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Customer-centric support

With a responsive and hands-on approach to installation and ongoing support, Patch puts you first.

  • Professional Onboarding
  • Hands-On Support Team
  • Customizable Tools
  • No Contracts
  • Agency Approach Without the Cost
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Customize to fit your needs, automate to work for you

Save time and money with our automated processes and one-of-a-kind tools. The easy way to retain more customers and drive revenue. 

Download the app and see what Patch can do for your business.

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What our customers think of Patch

  • “[Patch’s] solutions have helped us integrate digital marketing across our various locations… The platform allows us to personalize messages to different types of customers and automate them based on visit frequency.”

    Trevor Cannon
    Trevor Cannon Fat Cats

  • “Since we started using [Patch] we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple of cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable.”

    Zak Manning
    Zak Manning Owner, Farr’s Fresh

  • “[Patch] helps us bring customers back by allowing us to reward and engage our customers on a programmatic basis.”

    Patrick Galleher
    Pat Gallagher SweetFrog
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How customer retention helps you grow your business

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A customer saved is revenue earned

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