Automated Customer Journeys
Double-Booked and Burned Out? How Manual Booking is Hurting Your FEC
See how simple it is to integrate Roller with Patch.
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The Patch Blog
Thrive digitally as Patch guides your business with solutions for customer retention, reviews, loyalty, referrals, SMS/Email marketing, analytics, and much more.
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- Automated Customer Journeys
- eCommerce
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- Email Campaigns
- Ideas that Drive
- Loyalty & Rewards
- Text Campaigns
- Updates
- SMS Marketing
- Digital Waivers
- Kiosks
- RFM
- Kiosk
- Referral Program
- Custom Forms
- Customer Segmentation
- Review & Ratings Building
- Waivers
- Best Practices
- Customer Analytics & Insights
- Design
- Small Business Marketing
- Website Chat
Updates
Patch Updates 7.8.2: July 2024 Release Summary
Discover the latest Patch Retention updates for June 2024: new features, impactful bug fixes, and enhancements to improve your experience.
Vera Lake
Aug 7, 2024
Updates
Patch Updates 7.8: June 2024 Release Summary
Discover the latest Patch Retention updates for June 2024: new features, impactful bug fixes, and enhancements to improve your experience.
Vera Lake
Jul 10, 2024
Updates
PatchUpdates 7.7: May 2024 Release Summary
Discover the latest Patch Retention updates for May 2024: new features, impactful bug fixes, and enhancements to improve your experience.
Amanda Short
May 23, 2024
Updates
Navigating Q1 2024 Innovations at Patch
As we wrap up the first quarter of 2024, we can't help but feel stoked about all the new features and updates our teams have been able to pull off.
Amanda Short
Apr 22, 2024
Automated Customer Journeys
From Insight to Income: Leveraging Customer Feedback for Enhanced Revenue Growth
Discover how to amplify revenue through customer feedback-driven journeys. Unlock insights with Patch Retention automation tools.
Amanda Short
Apr 17, 2024
Automated Customer Journeys
Transforming Event Registration with SMS Marketing and the Message Reply Block
Discover the ease of SMS event registrations and enhanced attendee engagement with the Message Reply Block.
Amanda Short
Apr 12, 2024
Automated Customer Journeys
Revolutionizing Retail Customer Feedback with SMS and the Message Reply Block
See how retail feedback is redefined through instant SMS responses, powered by the innovative Message Reply Block.
Amanda Short
Apr 10, 2024
Automated Customer Journeys
Revolutionizing Customer Engagement: The Power of SMS Marketing with the Message Reply Block
See how retail feedback is redefined through instant SMS responses, powered by the innovative Message Reply Block.
Amanda Short
Apr 8, 2024
Automated Customer Journeys
Enhancing Customer Feedback Loops with SMS: The Strategic Advantage of the Message Reply Block
Learn how instant SMS feedback with the Message Reply Block transforms customer insights and service improvement.
Amanda Short
Apr 5, 2024
Automated Customer Journeys
Enhancing Age Verification Processes with SMS and the Message Reply Block
Simplify age verification in your business with quick and compliant SMS checks using the Message Reply Block.
Amanda Short
Apr 3, 2024
Automated Customer Journeys
Boosting Survey Engagement Through Gamification w/ SMS & the Message Reply Block
Boost survey participation and enjoyment by integrating SMS with gamification, all through the Message Reply Block
Amanda Short
Mar 29, 2024
Kiosks
Enhancing Customer Loyalty in Quick Serve Food and Beverage with Kiosk Check-Ins
Revolutionize your quick serve with Patch's kiosk check-ins. Enhance customer interactions with personalized, data-driven experiences.
Amanda Short
Mar 19, 2024
Kiosks
Transforming Retail Experiences with Innovative Retention Marketing at the Kiosk
Enhance your retail strategy with Patch's transformative kiosk check-ins, crafting personalized shopping experiences for every visit.
Amanda Short
Mar 17, 2024
Kiosks
Elevating Adventure Sports with Tailored Retention Marketing
Take adventure sports to new heights with Patch. Build loyalty and sustainability through smart kiosk check-ins and community engagement.
Amanda Short
Mar 17, 2024
Kiosks
Elevating Customer Experience in Gyms with Strategic Retention Marketing
Transform your gym's member experience with Patch's smart kiosk check-ins and retention strategies. Elevate engagement and loyalty.
Amanda Short
Mar 15, 2024
Kiosks
Mastering Kiosk Design: Best Practices for Exceptional User Experience
Discover the key to effective kiosk design with Patch. Learn best practices for creating user-friendly and engaging kiosk experiences.
Amanda Short
Mar 13, 2024
Waivers
Beyond Signatures: How Patch Digital Waivers Transform Customer Engagement and Loyalty
Explore Patch Digital Waivers: secure, e-signature solutions that boost efficiency and compliance in customer engagement.
Amanda Short
Feb 25, 2024
Digital Waivers
Promoting Your Digital Waivers: A Comprehensive Guide
Discover key strategies to boost your digital waivers' visibility and engagement through email, SMS, QR codes, and keywords in this essential guide.
Amanda Short
Feb 23, 2024
Digital Waivers
Unlocking the Marketing Potential of Your Digital Waiver Data with Patch
Unlock the hidden marketing potential of digital waiver data to personalize campaigns and drive customer engagement with Patch's innovative tools.
Amanda Short
Feb 21, 2024
Digital Waivers
Creating Effective Digital Waivers: Best Practices for Enhanced Client Experiences
Explore essential strategies for designing digital waivers that combine ease of use with comprehensive legal coverage.
Amanda Short
Feb 19, 2024
Text Campaigns
Unlocking Customer Loyalty with Top Texting Software: Boost Retention Today!
Discover the power of automated text campaigns & elevate customer retention with the best texting software for small businesses.
Cassandra Moffitt
Dec 31, 2023
Text Campaigns
Elevate Business Communication with Text Messaging for WooCommerce
Explore automated campaigns, personalized outreach, & SMS strategies that can revolutionize your communication with customers.
Cassandra Moffitt
Dec 28, 2023
Referral Program
Maximizing Business Growth with Referral Programs: Strategies and Software
Explore the transformative potential of referral programs for small businesses. Learn how to craft effective strategies and choose the right software...
Cassandra Moffitt
Dec 25, 2023
Loyalty & Rewards
The Power of Loyalty Programs in Customer Retention
Uncover the magic of customer loyalty programs in this insightful article. From crafting connections to small business impact, it's a game-changer.
Cassandra Moffitt
Dec 22, 2023
Custom Forms
Maximizing Business Retention: Integrating Forms, Email, and SMS
Explore Patch's all-in-one retention platform: master forms, email, and SMS strategies to enhance customer engagement and loyalty.
Amanda Short
Dec 19, 2023
Custom Forms
Patch Retention: Maximizing User Engagement with Effective Form Design
Discover 15 essential form design tips to boost UX and conversions, optimizing for simplicity, mobile use, and effective CTA design.
Amanda Short
Dec 19, 2023
Email Campaigns
WooCommerce Email Marketing: Driving Customer Loyalty
Explore the power of WooCommerce email marketing—unleashing automated campaigns, drip strategies, and the best software to foster lasting customer...
Cassandra Moffitt
Dec 19, 2023
Text Campaigns
Automated Text Campaigns: The Future of Customer Engagement
Unlock the power of automated text campaigns: Revolutionize customer engagement with personalized, efficient, and strategic messaging.
Cassandra Moffitt
Dec 16, 2023
Loyalty & Rewards
Rewards Programs: Boosting Customer Loyalty Effectively
Unlock the art of boosting customer loyalty with innovative rewards programs. Craft the best, embrace burstiness, and captivate your audience.
Cassandra Moffitt
Dec 13, 2023
Ideas that Drive
Last-Minute Holiday Promo Ideas: Quick & Easy Wins!
Maximize holiday sales now with easy gift card promotions, extended returns, last-minute deals, and bundle offers. Quick, impactful strategies inside.
Amanda Short
Dec 13, 2023
Text Campaigns
The Best Texting Software for Improved Business Communication
Discover the power of automated text campaigns with the best texting software for business communication. Elevate your strategy and engage with...
Cassandra Moffitt
Dec 10, 2023
Waivers
Patch Retention Unveils Complimentary Digital Waiver Services – A Decade of Expertise Now Accessible for All
Discover the benefits of signing up for a free basic waiver account and how Patch is empowering businesses with proven marketing solutions.
Amanda Short
Dec 8, 2023
Referral Program
Leveraging Referral Marketing for Small Business Success
Uncover the power of referral marketing for small business success – a symbiotic strategy, driven by authentic connections and rewarding loyalty.
Cassandra Moffitt
Dec 7, 2023
Customer Retention
Understanding the Role of Email Campaign Software in Retention
Explore the labyrinth of customer retention, unraveling the power of email campaigns and top-tier software in fostering lasting business...
Cassandra Moffitt
Dec 4, 2023
Text Campaigns
Exploring Text Outreach for Enhanced Customer Engagement
Elevate customer engagement with text campaigns. Discover the power of personalized text outreach for small businesses, and embrace the future of...
Cassandra Moffitt
Dec 1, 2023
Ideas that Drive
Boost Customer Retention: December Marketing Ideas that Drive
Looking for ways to drive sustainable revenue this Dec? Check out these marketing ideas, holiday promotions, seasonal events, and end-of-year sales.
Amanda Short
Nov 29, 2023
Loyalty & Rewards
Small Business Secrets: Leveraging the Power of Loyalty Programs
From crafting meaningful connections to their impact on small businesses, loyalty programs are true game-changers.
Cassandra Moffitt
Nov 28, 2023
Email Campaigns
Revolutionizing Marketing Efforts with Email Campaign Software
Elevate your business with email campaign software. Unleash the power of retention marketing for lasting customer loyalty and repeat purchases.
Cassandra Moffitt
Nov 25, 2023
Website Chat
The Power of Website Chat for Shopify Users
Elevate your Shopify store with the dynamic power of website chat. Discover how a chat widget can transform engagement and boost conversions.
Cassandra Moffitt
Nov 22, 2023
Loyalty & Rewards
Best Practices in Implementing Customer Loyalty Software
Unlock customer loyalty success with top-notch loyalty program implementation. Discover best practices for selecting and leveraging loyalty software.
Cassandra Moffitt
Nov 19, 2023
Customer Retention
2023 Thanksgiving & Black Friday Tips for Boosting Retention
Gear up for Thanksgiving and Black Friday success with Patch Retention! Schedule your blasts, boost business retention, and maximize your impact.
Amanda Short
Nov 17, 2023
Customer Retention
Improving Customer Retention: Insights for Shopify Users
Unlock Shopify success with expert insights on customer retention. Strategies, software, and loyalty secrets revealed for thriving online businesses.
Cassandra Moffitt
Nov 16, 2023
Email Campaigns
Exploring Drip Email Campaigns for Business Growth
Unlock business growth with the strategic magic of drip email campaigns. Engage, captivate, and nurture relationships for success in the digital era.
Cassandra Moffitt
Nov 13, 2023
Customer Retention
Enhancing Customer Retention through Rewards Programs
Explore how Patch Retention elevates customer retention with personalized rewards, making loyalty more than a program—it's a lasting connection.
Cassandra Moffitt
Nov 10, 2023
Referral Program
Referral Marketing Strategy: Building a Successful Model
Unlock growth with a strategic referral marketing approach. Learn to leverage customer loyalty for business expansion and success.
Cassandra Moffitt
Nov 7, 2023
Customer Analytics & Insights
Woocommerce Customer Analytics: Driving Business Decisions
WooCommerce's customer analytics empower decisions. RFM, insights drive success. Choosing the right tool is key for businesses.
Cassandra Moffitt
Nov 5, 2023
Text Campaigns
Why Are Customers Opting Out Of Sms Text Marketing?
Reduce SMS opt-out rates by optimizing message content, timing, and frequency. Keep customers engaged and interested in your brand with our expert...
Amanda Short
Nov 3, 2023
Text Campaigns
Text & Email Marketing Regulations: What You Need To Know
In this article, we'll outline the key FCC regulations you need to know to ensure compliance with SMS and email marketing laws.
Amanda Short
Nov 3, 2023
Loyalty & Rewards
Optimizing Loyalty Programs for Small Business Success
Optimizing loyalty programs for small businesses fosters lasting connections, driving success through customer engagement.
Cassandra Moffitt
Nov 1, 2023
Ideas that Drive
The Ultimate Guide to Dominating Black Friday, Cyber Monday, & Small Business Saturday
Unlock success on Black Friday & Cyber Monday with our comprehensive guide. Maximize sales and stay ahead in the holiday market.
Amanda Short
Oct 19, 2023
Ideas that Drive
Unlock October's Potential: Ultimate Marketing Calendar for Businesses [2023]
Explore top October marketing ideas for 2023! From International Coffee Day to Halloween, boost engagement and revenue with these timely strategies.
Amanda Short
Sep 18, 2023
Ideas that Drive
7 Retail Marketing Themes to Boost Sales this September
Increase customer retention & drive revenue this September! Check out these marketing ideas, including Labor Day, National Yoga Month, & Grandparents...
Amanda Short
Aug 4, 2023
Ideas that Drive
August Marketing Guide: Boost Sales w/ These Themes & Holidays
Top marketing themes & holiday ideas for August to boost sales. From back-to-school to Women's Equality Day, these strategies will help you drive...
Amanda Short
Jul 6, 2023
Ideas that Drive
9 Holidays & Themes to Skyrocket Your Sales this July: A Comprehensive Guide
The Top 9 Holidays & Themes for July to boost your sales and retention. From 4th of July to Summer Sales leverage these holidays to maximize your...
Amanda Short
Jun 12, 2023
Automated Customer Journeys
Unlocking The Power of Abandoned Cart Recovery with Patch Retention
Unlock customer retention with Patch: Revive abandoned carts, bolster retention strategies, and drive e-commerce success!
Amanda Short
Jun 9, 2023
RFM
The Complete Guide on How to Do RFM Analysis for Customer Segmentation
Discover the power of RFM analysis for customer segmentation and learn how to implement and leverage it in your marketing strategies with our guide.
Virginia Clinton
May 25, 2023
Ideas that Drive
8 Fantastic June Holidays & Themes to Engage Customers & Boost Sales
Unleash your June marketing potential! Engage customers and drive revenue with National Doughnut Day, Best Friends Day, Pride Month, and more! 🚀
Amanda Short
May 17, 2023
Updates
Patch: May 2023 New Features, Updates, & Bug Fixes
Explore exciting additions including the revolutionary Create 'FREE' Order & Discount Code block for Automations as well as Scheduled Messages
Amanda Short
May 12, 2023
RFM
The Top 10 Benefits of RFM Analysis for Business Growth
Discover the top 10 benefits of RFM analysis and how it can help you identify the most valuable customers, reduce churn, and improve marketing ROI.
Virginia Clinton
May 5, 2023
RFM
How to Calculate RFM Score: The Key to Unlocking Customer Loyalty and Growth
Unlock the power of RFM scores and customer segmentation by learning how to calculate them and drive your business toward success with our expert...
Virginia Clinton
May 5, 2023
RFM
RFM Analysis and Segmentation: A Complete Guide for Marketers
Discover the power of RFM analysis & segmentation to boost your marketing strategy, customer retention, drive sales & maximize ROI in our complete...
Jon Parrish
Apr 26, 2023
Ideas that Drive
Supercharge May Sales with Creative Themes & Holidays
Boost your May sales by leveraging seasonal themes, holidays, and promotions. Use this comprehensive guide to engage customers and increase revenue.
Amanda Short
Apr 18, 2023
RFM
What is RFM segmentation?
Learn all about RFM segmentation with Patch and find out how it can increase revenue and help create targeted marketing campaigns.
Barnaby Bourton
Mar 31, 2023
Loyalty & Rewards
The Ultimate Guide to the Best eCommerce Loyalty Programs: Key Features to Include
Transform your eCommerce & discover the top loyalty program features every business needs to enhance their customer retention and drive success.
Jon Parrish
Mar 27, 2023
Updates
Patch: March 2023 New Features, Updates, & Bug Fixes
Discover Patch Retention's new Shopify feature for easier order tracking and recent updates to enhance the overall portal experience.
Amanda Short
Mar 27, 2023
Ideas that Drive
Boost April's Customer Engagement w/ Fresh Ideas & Timely Themes
Re-energize your customer retention efforts in April with our comprehensive guide. Explore holidays, fun themes, and creative ideas to drive sales.
Amanda Short
Mar 27, 2023
Custom Forms
Crafting the Perfect eCommerce Customer Survey: Questions That Drive Growth
Drive your eCommerce success by earning how to craft the perfect customer survey with questions that provide actionable insights and drive growth.
Jon Parrish
Mar 25, 2023
Text Campaigns
The Power of SMS Automation: How to Keep Your Customers Coming Back
Get ahead in the customer retention game & unlock the secrets of automated SMS for better retention and improved communication in our comprehensive...
Amanda Short
Mar 24, 2023
Email Campaigns
How to Filter Spam Emails: Expert Advice for a Spam-Free Inbox
Say goodbye to unwanted spam by following our expert advice on how to filter spam emails, maximize your email efficiency and enjoy a spam-free inbox.
Amanda Short
Mar 23, 2023
Loyalty & Rewards
How to Create a Customer Loyalty Program That Keeps Them Coming Back
Master the art of customer retention with our comprehensive guide on how to create a powerful loyalty program that keeps customers coming back.
Amanda Short
Mar 22, 2023
Email Campaigns
The Secrets to Warming Up Your Email Domain for Maximum Deliverability
Discover Patch's proven tips & strategies for warming up your email domain, improving deliverability, and maximizing your email marketing success.
Amanda Short
Mar 21, 2023
Automated Customer Journeys
How to Increase Customer Reviews: Harnessing Automation for Success
Drive more customer reviews with automated review requests. Learn how to streamline your review collection process for a more successful business.
Jon Parrish
Mar 20, 2023
Review & Ratings Building
Why Customer Reviews are Important to Drive Business Growth and Performance
Learn how customer reviews can drive business growth and success. Understand the importance of feedback in building trust and improving your brand!
Jon Parrish
Mar 19, 2023
Automated Customer Journeys
Streamline Your Marketing Efforts with These 9 eCommerce Automation
Unlock eCommerce success with these 9 powerful marketing automations. Streamline marketing efforts & maximize revenue with our comprehensive guide.
Amanda Short
Mar 18, 2023
Email Campaigns
6 Proven Email Design Best Practices for Mobile
Get ahead of the competition with these 6 proven mobile email design best practices. Maximize engagement and boost your email marketing performance.
Amanda Short
Mar 17, 2023
The 5 Best Customer Retention Software to Maximize Your Retention Efforts
Learn about the top 5 retention automation software tools that can help you enhance customer loyalty, streamline retention efforts, and drive...
Jon Parrish
Mar 16, 2023
Customer Retention
9 Proven eCommerce Customer Retention Strategies for Business Growth
Delve into the world of eCommerce customer retention and learn about 9 top strategies that can help you build loyalty and drive online success.
Jon Parrish
Mar 15, 2023
Customer Retention
The Top 6 Customer Retention Metrics for eCommerce Success
Stay ahead of the competition & maximize your eCommerce business's potential with our guide to calculating and tracking the top customer retention...
Amanda Short
Mar 14, 2023
Loyalty & Rewards
Uncovering the Benefits of Customer Loyalty Programs for Businesses
Discover how customer loyalty programs can benefit your business by increasing retention, driving revenue, and fostering long-term relationships.
Amanda Short
Mar 13, 2023
Small Business Marketing
Understanding Your Customer: How to Create a Buyer Persona That Works
Learn the step-by-step process of creating buyer personas that will fuel your data-driven marketing strategies and ensure you reach the right...
Jon Parrish
Mar 12, 2023
Email Campaigns
The Ultimate Guide to Email Safe Fonts and Typography
Uncover the top email-safe fonts and learn how to select web-safe typography that ensures your messages look perfect on any device or platform.
Amanda Short
Mar 11, 2023
eCommerce
Why a CRM for eCommerce is Essential for Boosting Sales and Loyalty
Explore the benefits of adopting a CRM for your eCommerce business and find the best solutions to enhance customer engagement, sales, and loyalty.
Jon Parrish
Mar 10, 2023
Customer Retention
Detecting Churn Risk: A Comprehensive Guide to Customer Churn Factors
Dive into the world of churn risk prevention by understanding the key customer churn factors preventing you from fostering long-lasting client...
Jon Parrish
Mar 9, 2023
Customer Retention
Find Your Perfect Match: The Best Customer Retention Tools of 2023
Step up your game with the best customer retention tool in the industry, designed to elevate customer satisfaction and ensure long-lasting success.
Amanda Short
Mar 8, 2023
Customer Retention
5 Ways to Automate Your Shopify Customer Retention Strategies
Harness the potential of customer retention automation to increase customer loyalty and revenue for your Shopify business with these 5 techniques.
Jon Parrish
Mar 6, 2023
Loyalty & Rewards
Find Your Perfect Match: The Best eCommerce Loyalty Programs of 2023
Discover the best eCommerce loyalty programs and software to elevate your online store and create lasting relationships with your customers.
Amanda Short
Mar 6, 2023
Automated Customer Journeys
Automation 101: A How-To Guide for eCommerce Email Marketing
Learn how to automate your eCommerce email marketing with our step-by-step guide, ensuring more effective communication and increased sales.
Jon Parrish
Mar 5, 2023
Text Campaigns
10 Best Email and SMS Marketing Software, Services & Platforms [Ranked & Reviewed]
Explore the future of marketing & drive business growth with the best email & SMS marketing software, combining powerful tools for a comprehensive...
Amanda Short
Mar 4, 2023
Customer Retention
Mastering Customer Retention: A Data-Driven Approach to Customer Churn Analysis
Harness the power of data for customer churn analysis and reduced attrition. Learn how to analyze and apply insights to minimize customer loss today!
Jon Parrish
Mar 3, 2023
Loyalty & Rewards
A Deep Dive into the Best Customer Loyalty Program Software Solutions for 2023
Transform your business with the best customer loyalty program software in 2023, drive growth, boost retention rates and overall satisfaction.
Amanda Short
Mar 2, 2023
Automated Customer Journeys
Customer Experience Automation 101: How to Improve Your Customer Journey
Explore the benefits of incorporating marketing automation into your customer journey, driving growth, boosting retention rates and overall...
Amanda Short
Mar 1, 2023
Referral Program
5 Ways to CRUSH IT with eCommerce Referral Marketing
With these five simple steps, you can grow your consumer base and referral traffic by maximizing the potential of each person you reach.
Jon Parrish
Jan 20, 2023
Updates
Patch: Quarterly Release Summary (Q4)
The quarterly release summary (Q4) for Patch includes Shopify marketing consent, flexible loyalty widget settings, easy-to-use templates for SMS and...
Amanda Short
Jan 7, 2023
Text Campaigns
Automation: Why SMS Campaigns Require More Thought Than Email
This in-depth guide will show you how to create successful SMS campaigns, stressing the importance of carefully thought out messaging and timing for...
Jon Parrish
Jan 6, 2023
Customer Retention
5 Best eCommerce Customer Retention Tools in 2022
Check out this article to learn about the best eCommerce retention tools that deliver serious results for businesses of all sizes.
Amanda Short
Dec 20, 2022
Customer Retention
How to Increase Customer Retention: Patch Edition
Learn how Patch can help you increase customer retention and unlock eCommerce success with powerful features designed to keep customers coming back.
Amanda Short
Oct 7, 2022
Updates
Patch: Quarterly Release Summary (Q3)
We are super excited about all of the new features and updates our teams have been hard at work on …
Amanda Short
Sep 30, 2022
Customer Retention
Why eCommerce Customer Retention Is The #1 KPI To Look At
Peloton blew it. Due to the pandemic, people were locked in their houses, and wanted to work out (some of …
Amanda Short
Sep 15, 2022
Updates
CITYGRO IS NOW PATCH
After 12 years of helping businesses, CityGro is rebranding to Patch, a Customer Retention software designed to increase retention rates and maximize...
Amanda Short
Aug 22, 2022
Automated Customer Journeys
How to Create an Effective eCommerce Customer Journey Map
A customer journey map—the visual representation of a customer’s experience and touchpoints—is vital if you want to build an efficient …
Amanda Short
Jul 28, 2022
eCommerce
Overcoming eCommerce Marketing Mistakes: Top 5 Missteps & How to Recover
Uncover the top 5 eCommerce marketing mistakes that hinder growth and learn how to bounce back for a more profitable and successful business.
Amanda Short
Mar 26, 2022
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